TAS Quality Consultant

EY - United States

Job summary
This position is responsible for effective delivery of TAS Quality Executive Layer support and initiatives; working with TAS Quality Executive leadership and the TAS extended leadership team, the position will require liaison with senior members of the Executive Layer Risk Management, Independence and GCO functional teams; consulting with client serving teams on Quality policies, procedures or processes; and reviewing work product as relates to Quality matters. Position interacts with executive personnel across the service line, GDS support personnel and serves as an ambassador for Quality

Key responsibilities (analytical/decision making/supervisory)

Essential Functions of the Job:
Support development and drive implementation of TAS Quality Initiatives.

Requires significant levels of independent judgment and discretion when analyzing complex issues and risk across industry and service lines referencing the firm’s policies, regulatory requirements as well as knowledge and experience to identify appropriate opportunities and solutions

May require the leadership of team members, including assigning work and reviewing performance, or researching or verifying information relating to consultations. Position requires interaction with executive leaders and the ability to demonstrate expanded knowledge of Quality policies while communicating processes, identifying and providing solutions for addressing issues and mitigating risk factors associated with Quality initiatives

Required to lead calls, prepare materials/ progress reports and draft effective communications. Build virtual networks across different cultures; run effective conference calls/ meetings to drive outcomes

Takes responsibility for complex Quality projects or significant aspects of highly complex projects and works independently with periodic feedback. Position may assist in the training and mentoring of a) service line Quality ranks below their level to enable these team members to handle more complex issues and b) leaders and team members of client service and infrastructure teams to update these individuals on firm processes and policies

Position is at the table with Service Line Executives on Quality-related matters. Decision making authority is fairly broad but subject to review by TAS Executive Quality leadership

Leads complex projects and assignments, or key aspects of assignments, for example, development of activity grids, go to market materials, Quality tools and templates, policy documents, training materials and other initiatives on an ad hoc basis

Leverages knowledge arising from in-depth client service or infrastructure experience to resolve or appropriately escalate consultations from service teams on Quality policy and procedure issues, violations and concerns

Involves, as appropriate, SL Quality, Independence, Risk Management &/or GCO executives and others to discuss and resolve highly complex situations and issues

Teams and engages with groups across service lines/competencies and functions to develop strategies or programs to educate and improve understanding in order to enhance understanding of and compliance with policy

Understands key requirements of regulators’ independence rules and firm policies, and is knowledgeable about other Q&RM areas outside of own area

Identifies emerging risks and proposes solutions to address these

Represents Quality at sector, service or geographic area meetings within the firm and at external professional organizations

Through regular interaction develops relationships and builds a network of people within professional networks, Q&RM and across the firm utilizing these relationships to proactively identify issues that might arise

Knowledge, skills and experience requirements

Ability to manage ambiguity and drive and adapt to change.

Ability to deliver tough messages to executive leaders within the firm

Strong communication skills as well as listening and interpretation skills; cultural sensitivity and global mindset

Ability to successfully handle multiple projects and initiatives simultaneously

Requires a solid understanding of relevant firm business and service offerings

Deep understanding of Quality policies, firm independence policies and regulators’ rules, an advantage

Existing network of relationships within Service line, and with other Service line Quality, Risk management, Independence and GCO personnel

Project management experience

Ability to think strategically and handle complex concepts

Problem solving across multiple service line/competency, industry sector and geographic areas

Good working knowledge of computers, TAS suite of tools and common software/analytics packages

Qualifications, certifications and education requirements

Bachelor’s degree or equivalent work experience

Approximately 6 – 10 years related experience

Senior manager with proven capabilities/ experience and progressive career aspirations

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.