Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
The Human Resources Representative provides technical and functional expertise on transactional operations within the HR Support Services team. This position is responsible for providing support to an assigned function; including reviewing, processing, and entering HR data. This position ensures timely and accurate service delivery for onboarding, personnel transactions, records management, and maintenance of the organizational structure. This role serves as a point of escalation on highly complex transactions.
Collaborate with Generalists and Business Partners to anticipate and meet HR processing needs.
Provide subject matter expertise in regards to data, transaction processing, organization structure, and service delivery.
Responds to questions and inquiries from employees, managers, or delegates on procedures and practices via multiple channels (e.g., e-mail or phone).
Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s).
Portrays a positive, professional, customer and delivery orientated image of the company.
Provides continuous status updates, guidance, and information to customers, key stakeholders, and colleagues within the HR function to ensure case resolution.
Process transactions, such as new hires, transfers, salary changes, terminations, etc.
Regular interaction and communication with candidates, Talent Acquisition team, hiring managers, and delegates to support the hiring process. Follow up on candidate status throughout the post-offer process and take appropriate action in situations where hiring timelines are in jeopardy.
Guides and supports HR Coordinators on complex transactions and/or inquiries.
Troubleshoots and resolve issues to ensure accurate processing.
Monitors and checks work for quality assurance and data integrity.
Support the testing of human resources systems, upgrades, and/or new functionality.
Develops and maintains documentation of processes keeping all procedures current.
Anticipates roadblocks and take steps to remove them proactively.
Assist with projects as directed by the manager.
Bachelor’s Degree plus a minimum of 2 years of experience in a related field (Human Resources, Administrative, Customer Service); or an equivalent amount of work experience (minimum of 6 years) and training in a similar role
Extensive experience working with Microsoft Office suite
Customer service focus and strong interpersonal skills
Strong knowledge and understanding of HR processes and systems
Decipher ambiguous requests and determine appropriate next steps
Ability to handle confidential information
Demonstrated attention to detail
Superior time management skills. Ability to multi-task and work in a fast-paced, high volume work environment
Ability to re-prioritize based off changes in business needs
Demonstrated ability to work in a team environment
Experience with SAP HR systems, computer system or database experience
Some project management experience
Experience in an HR Shared Services environment
Strong knowledge of business process improvements
Recruitment support experience
Call center support experience
Some HR Generalist experience
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills.
Job Family/Function:Human Capital
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.
In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Human Capital || Corporate