Technical Writer Analyst

The Cervantes Group - Boston, MA (30+ days ago)


As the Technical Writer Analyst you’ll be responsible for reviewing, analyzing and creating designs for the business systems and user’s needs. In addition, you’ll be part of a team that discusses with decisions makers, system owners and end-users to define business and operations requirements and system goals. You’ll be the innovative and insightful mind that serves as the technical point of contact for assigned functional areas.

Responsibilities:

The resource will be required to co-ordinate with the following teams to produce the relevant documentation:

  • Write and supports the development of, various technical documents such as:
  • Requirements
  • Specifications
  • Test plans
  • User manuals
  • Create systems release documentation and user guides.
  • Create Q&A documents, articles, process, etc.
  • Communicate how to use new systems features in a simple, succinct, and clear way using effective writing terms, visuals, graphs, tables, and screenshots.
  • Write technical concepts precisely and effectively
  • Work closely with customer support, product development, quality assurance, professional services, and development team to write and edit content.
  • Customer IT Digital team
  • Architecture team
  • Infrastructure teams in USA and Mexico
  • Digital Product Owners
  • Software Labs in Europe
  • Internal Audit
  • Establish a document storage, availability, and maintenance

Requirements:

  • Experience in writing technical documentation in the Financial Services/Digital space desired
  • Knowledge of Retail and Small Business Online Banking and Mobile App solutions desired but not essential.
  • Experience working with distributed teams across multiple locations required
  • Must be proactive and able to work alone
  • Must be fluent in English
  • Spanish language would be an advantage

Education:

  • Bachelor’s Degree in Computer Science, IT related field or Business Administration

Must:

  • At least 2 years of experience with the Banking Industry
  • Ability to communicate effectively (read, write, speak, etc.) in English and Spanish

Job Type: Full-time

Experience:

  • Technical Writing: 3 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • Boston, MA (Preferred)

Language:

  • Spanish (Required)

Work authorization:

  • United States (Required)