Full Job Description
Get to Know Us:
Let’s Talk Mobile (LTM) can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. We are a top third-party retailer for Xfinity, the largest cable and services provider in the United States. LTM is headquartered in Coral Gables, Florida
Culture:
At LTM, our success is powered by people and technology. Our culture is what makes LTM a fun and rewarding place to work. We encourage our employees to act like entrepreneurs. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated, and integrity is the core of who we are at LTM.
Summary:
XFINITY Stores are an interactive and fun product theater that treat shoppers to an immersive connected experience with Comcast’s products and services. At XFINITY Stores, we want our customers to learn by experiencing our products first hand, all while receiving a world class service and sales experience.
The Retail Sales Lead is responsible for delivering a best in class experience for the store team and for customers. The ideal candidate is a passionate, high energy leader who values teamwork and coaching. The RSL, in partnership with the Assistant Store Manager and Store Manager, is responsible for delivering a world class customer and employee experience, achieving sales goals, and running an operationally sound business. You will be one of the leaders in the store entrusted to open and close, which mean honesty and integrity count ALL the time.
Core Responsibilities
You will set the bar high as the coach to team members while they professionally and enthusiastically introduce wireless carriers’ services and products to our amazing customers.
Communication is key and you love interacting with your team and customers
Customers hate to wait; you will help ensure that wait time is as minimal as possible.
Identify the right solutions to customer billing, technical, and/or account issues.
Our stores look incredible; You will ensure that for your store with the proper appearance and functionality of Point-of Purchase (POP) displays and electronic equipment.
Our dress code is cool and on trend; you will ensure the entire store looks cool AND professional.
Effectively handle customer complaints and escalate issues appropriately.
Report store issues, challenges AND successes in a timely manner to the Retail Store Manager.
Maintain a high level of knowledge and understanding of multiple wireless carriers’ products and pricing models, as well.
Participate in required trainings and other business related events as instructed.
Develop positive relationships with store personnel and management.
Comply with all company policies, practices and procedures.
Ensure the timely completion of various administrative responsibilities
Requirements
High School Diploma or GED is essential.
Must have 1 year experience in the wireless industry and /or retail sales.
Customer-service oriented, marketing, event promotion, or outside sales experience considered.
Superior interpersonal and communication skills.
Possess the ability to thrive in a fast-paced environment with the ability to multi-task.
Understand and demonstrate integrity, respect, and the ability to develop positive relationships with management, customers, and peers.
Willing to participate in continuous learning and training in an industry that is constantly changing.
Ability and willingness to adhere to “retail hours” which includes working nights, weekends, and holidays is a must.
Compliance:
Comcast is an EEO/AA/Drug Free Workplace. Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Qualifications
Responsibilities
T-ROC is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. As part of this commitment T-ROC will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ADA@trocglobal.com describing the accommodation.
