Reconstructive Orthopedics is the largest orthopedic practice headquartered in New Jersey and has performed more than 100,000 surgeries. But what makes us different is quality, not quantity. We're focused on building strong, enduring ties with the people we serve—one patient at a time. We’re passionate about not only delivering the best possible medical care, but also building long-term, trusted relationships with patients and families. We are currently hiring for a Director of Operations for our organization.
SUMMARY OF RESPONSIBILITIES
The Director of Operations is a senior level management position responsible for the overall leadership, performance, and operations within his or her division and is responsible for ensuring for delivery of consistent, high quality patient care and service. The Director of Operations is responsible for staff management, team-building, budgeting, clinical operations, physician management, partner relationship management and retention, and community relations. Responsible for overseeing functional areas addition to division staff to ensure consistency of practices Assists with the development or modification of future policy and recommends process improvements. Provides a leadership role in developing and directing functions to support strategic and operational goals and objectives. The ideal candidate for this position possesses proven leadership skills, as well as a strong ability to problem solve, analyze and make sound decisions that encourage practice growth.
Develops and implements policies and procedures aligned with the mission of the organization and that support its strategic goals.
Responsible for targeting specific areas in which a company may need to improve operational efficiency. This may include monitoring revenue margins and worker productivity, as well as implementing new directives for growth.
Collaborates with key operational leadership to develop and ensure effective and efficient service delivery across the organization. With a specific focus on standardizing best practices across the organization.
Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, and developing employees; planning, assigning, and directing work; written and oral communications; appraising performance; rewarding and disciplining employees; addressing patient complaints, conflict resolution, and problem resolution.
Collaborates with HR and CEO to strengthen leadership development and capacity building for managers and supervisors.
Responsible for planning, directing, and evaluating all medical activities within their division.
Works with the goal of boosting economical and efficient performance of their division and medical team while delivering high-quality patient services.
Oversee a highly interactive complex medical staff of various levels to help ensure the highest level of patient care while overseeing the financial aspects of the practice.
Helps oversee the development and management of the clinic sites’ budgets, ensuring that medical clinics meet financial targets. Works with the regional and site managers to monitor their sites’ monthly and annual financial performance, analyze variances, and implement performance improvement strategies.
Responsible for overseeing the work of other upper and mid-level management.
Helps develop and monitor useful dashboard measures to gauge each department’s progress toward meeting agency and site goals.
Oversees and organizes daily and strategic operations of the company including complex physician and employee staffing and scheduling across multiple locations within the division.
Represents the organization in the community, develops and maintains collaborations and partnerships with other organizations as assigned.
In collaboration with CEO and HR, participates in new site development, helping ensure appropriate management infrastructure.
Partners with marketing to support initiatives, attending all large events that require support.
Oversees organization, training and processes consistent with OSHA requirements.
Works with vendors regarding pricing and contracting of services and supplies.
Oversees construction projects including all necessary licensing, registrations, inspections and coordinates system integrations and timelines.
Oversees all IT needs, installations, ordering, set-up, compliance and security.
Ensures new provider credentialing and on-boarding, including support staff.
Partners with colleagues to assist other divisions within the organization. Maintains continuous communication between all divisions, to ensure processes are streamlined and consistent.
Conducts division board and partner meetings, and full Recon board meetings, to ensure communication between all departments and coordination of information and efforts.
Handles patient complaints, making recommendations, education and operational changes as needed.
First line of contact for all emergencies and handles issues raised by providers and staff.
Completes other duties, tasks, and projects as assigned by CEO.
KNOWLEDGE AND SKILLS
Demonstrated ability to effectively diagnose and resolve complex problems pertaining to business operations, organization development, customer satisfaction, and change management.
Excellent organizational and leadership abilities.
Proven experience as a Director of Operations or equivalent.
Outstanding written and verbal communication.
Analytical skills to evaluate data and make operational decisions.
Skill in developing, implementing, and administering work processes.
Knowledge of industry’s federal and state regulatory guidelines.
In depth knowledge of diverse business functions and principals, such as supplies, finance, and customer service.
Experience with developing budgets and business plans.
Familiarity with MS Office and other healthcare industry software (such as EMR).
Must be organized and detail-oriented.
Strong initiative and planning skills.
EDUCATION AND WORK EXPERIENCE
Minimum of five years’ experience as Director of Operations or equivalent in progressive leadership roles.
Bachelor’s Degree preferred.
Minimum of five years’ experience in a prior management role leading, optimizing, and growing complex healthcare teams, or related work.
Prior experience working with an electronic medical records system required.
Experience working in an Orthopedic Practice is a plus.
Prior clinical experience is a plus.
A combination of education and experience will be considered.
Occasional evening and weekend work may be required.
Must be able to work extended hours as necessary to accommodate evening meetings.
Frequent travel by car using personal automobile.
Clinical office setting with high volume of patients.
May be occasional lifting of supplies up to 50 lbs.
Fast paced environment. Constant interaction with physicians, patients, and staff.
Must be able to stand, pivot & walk frequently throughout the work day.
Prolonged periods of sitting.
Minimal hazards, general office working conditions.
Reconstructive Orthopedics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
This job description does not list all the job duties. Occasionally, a supervisor or manager might request that you perform other duties. Management’s evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time. The job description is not a contract for employment. Therefore, either you or the employer may terminate the employment relationship at any time, for any reason.