Director I Customer Care - PS15476

Anthem, Inc. - Denver, CO3.8

Full-time
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company.

Responsible for directing an area responsible for providing a broad range of services needed by policy owners/clients and filed force to maintain in-force policies or new business. May include oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc. Primary duties may include, but are not limited to:

Develops/implements complaint resolution procedures and ensures area is staffed and trained to handle inquiries from agents and policy owners.
Develops short/long-term customer service objectives and continuously monitors procedures to ensure these are met by staff.
Encourages staff development/training.
Stays abreast of state/federal regulations.
Develops and manages the annual operating budget within financial objectives and in a manner which ensures that service and goals are met.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires a BA/BS degree and 7 years leadership experience; or any combination of education and experience, which would provide an equivalent background.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers.An Equal Opportunity Employer/Disability/Veteran