Collections Customer Service Specialist

Sutherland - Houston, TX3.6

Sutherland is seeking a motivated and passionate person to join us as a Collections Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this position, you will be answering inbound calls to provide exceptional customer service to consumers. This could include responding to inquiries about products and services, processing payments, or performing general account maintenance. In all situations you will be required to collect payments or schedule payment plan.

We Will Give You:
Skills for lif how to solve problems, how to adapt to change, and how to tough it out in the face of adversity
The chance to work with people who will become your second family
A workplace that’s never boring
The opportunity to make someone’s day, every day
Rewards and recognition as you blaze your own trail and ignite your career


Our most successful candidates will hav

High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred
Collections experience preferred