Operations Manager – Southwest (and interim Northwest), Gucci Los Angeles

Gucci - Los Angeles, CA (30+ days ago)4.1

Role Mission

Retail Operations, as part of the retail team, supports one of the most critical departments as the main link to support ongoing business growth while adhering to all Gucci policies and procedures.

Based in Los Angeles, the Regional Operations Manager role provides the proper assessment and implementation of in-store processes and policies in the Southeast to ensure productive selling environments, while keeping the company and brand image at the highest standard. Full compliance maintained and managed, while keeping in mind front of house (FOH) and back of house (BOH) productivity and the client experience.

Key Accountabilities

Policy & Procedures

Create, update and disseminate all policies and procedures;
Ensure all stores are adhering to all GAI local and worldwide policies and procedures;
Consistently review and identify any critical areas that require additional guidelines;
Provide prompt resolutions for store inquires;
Visit each store in district twice a season; flagships four times a season;
Utilize all existing tools to support the stores (i.e. checklists) as well as identify necessary future action planning to ensure most efficient FOH and BOH experience;
Ensure the proper use of all digital tools as it relates to retail operations;

Conduct in-store operations training for new store managers;

In a leased environment adhere to the specificities as outlined by the respective business agreement and leased policies.

New Projects (strategy & implementation)

Identify opportunities in which a program or procedure is needed to improve daily operations and productivity as it relates to FOH and BOH process flows;
Provide prompt resolutions for store inquires;
Take lead when necessary on local or global project initiatives including defining proper business requirements, key stakeholders and deadline adherence.
Store Openings, Renovations & Relocations

Coordinate activities to operationally prepare for store; openings/renovations/relocation activities within their respective market through conducting conference calls (or meetings) to ensure smooth opening and proper dissemination of information to key departments;
Support the onboarding of all new hires store managers when possible in collaboration with the District Manager.
Key Requirements

At least 5 years of experience in a multi-store support role and in a fast-paced, luxury fashion environment;
Proficient experience in building material, using multitude of platforms and tools, that can be easily facilitated at store level;
Decisive and able to collaborate effectively with a team to develop strategies;
Experience in working closely with Store Planning, merchandising, Finance, MIS, Loss Prevention, Consumer management and Training;
The ability to direct a team well through change management;
Good project management skills;
Strong business acumen, highly analytical, able to present and promote ideas;
Experience in logistical planning, development of processes and policies;
Proven to be a strategic thinker and focused on the end results;
Strong communication and writing skills;
High Proficiency: in Excel and PowerPoint.


Primary Location North America-United States-California-Los Angeles
Location Details Gucci Los Angeles
Start Date As soon as possible
Job Type Permanent
Schedule Full-time
Job Retail Management / operations
Organization GUCCI
Job Number: 000IV2