In this position you will greet Guests and assist them with the check-in registration process by providing a world-class arrival. General duties may include cash handling, answering telephones, assisting Guests with luggage, and any general Guest service issues. Our Front Desk Cast Members will also act as the resort Concierge, by making golf and restaurant reservations.
Greet Guests proactively, exhibiting the high level expected of Disney show quality.
Complete registration process by inputting and retrieving information from rooms computer system.
Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment.
Balance cash bank.
Answer telephone, input message into computer and post room charges and rebates.
Hands on use of fax machines, copiers, Federal Express mail machine, and printers.
Will stand in one spot for long periods of time.
Assist and problem solve room-related issues for the guest.
Involvement with multiple guests and tasks simultaneously.
Will work outdoors as needed.
Basic Qualifications :
You must be at least 18 years of age to be considered for this role.
A good understanding of computers is required for this position.
A drivers license is required.
Qualifications also include an ability to lift and carry 25 pounds, availability to continue product education and ability to complete daily cleaning duties.
Candidates should exhibit strong organizational skills and an outgoing personality in addition to a positive, friendly, helpful attitude toward Cast Members and Guests to maintain the world-class quality of the Disney experience.
Full availability for any shift, a minimum of (3) three days per week, including nights. weekends and holidays is required. Additional availability for training is also required.
Additional Information :
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.
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