Systems Administrator

The Housing Authority of the City of Atlanta (AHA) - Atlanta, GA

Full-timeEstimated: $96,000 - $120,000 a year
EducationSkills
Department: Information Technology
Position Title: Systems Administrator
Reports To: Manager, Infrastructure
FLSA Status: Exempt
Direct Reports: N/A

POSITION SUMMARY:
Works within the Infrastructure Services team and ensures that all customer incidents are properly logged into the incident reporting system and are resolved within service level agreements and meets the customer’s expectations for that particular service. This position is directly responsible for the Engineering and Operations of every aspect of the virtual environment including virtual server operating systems, virtual desktops and providing Engineer level design, leadership, implementation ability and approval to other team members for the VMware and Windows Active Directory environment. Provide day-to-day operations support for the virtual environment, physical servers, other Administrators along with end users when necessary. Resolve complex issues related to server performance, capacity and availability from end to end. Manage escalation of issues to other third-level support teams and vendors. Proactively monitor servers and virtual environments for stability and performance issues and perform regular reporting of metrics for capacity planning purposes. Provide solutions engineering and design as well as drive implementation standards for the virtual and server environment components including client related hardware components.This individual will assist project and IT Infrastructure teams with technical design details and issues, in the Initiation and Planning phases of various projects. These activities include the definition of needs, benefits, and technical strategy ensuring overall Enterprise wide design consistency; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle and ongoing maintenance, support of the solution and documentation.

DUTIES AND RESPONSIBILITIES:
Track and control of physical IT assets in the infrastructure.
Provide AHA single point of contact for requesting a change - submits requests for changes (RFCs) and assembles submission packages and represents business unit or area interests regarding the change being requested. This role starts with the RFC submission to Change management and ends once the Change has been successfully implemented or permanently rejected.
Maintain up-to-date and historical records of configuration items under AHA management.
Maintain up-to-date knowledge and information under AHA management systems
Maintain physical hardware for proper operation and coordinate installations, moves and repairs with 3rd party vendors where necessary.
Implements IT changes, upgrades, releases or installations.
Maintain physical hardware for proper operation and coordinate installations, moves and repairs with 3rd party vendors where necessary.
Analyze capacity and performance issues to determine ways to improve capacity and performance at acceptable cost levels.
Administers and maintains infrastructure devices such as servers, hosts and networking devices to ensure proper operation and availability.
Perform all operational processes and procedures, ensuring that all services and infrastructure meet their operational targets.
Engineer, plan, implement and maintain the enterprise virtualization environment including troubleshooting, performance planning, capacity planning and continuity planning while engineering any solutions necessary to improve the design or fix issues.
Lead in the Engineering, planning, design and implementation of new virtualization technology solutions and upgrades.
Establishes system specifications by conferring with users; analyzing workflow, level of access needed, information and security requirements and the design of the virtual infrastructure environment.
Establishes systems by planning and executing the selection, installation, configuration, and testing server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures around the virtual environments.
Maintains system performance by collaboratively working with the appropriate technical owners, performing system monitoring, analysis and performance tuning; troubleshooting system hardware, software, networks and operating system management systems; designing and running system load/stress testing; escalating application problems to vendor support.
Secures systems by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; engineering a backup strategy that is virtual aware, schedule and monitor back-ups that correspond to the company retention policy and maintain documentation.
Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities and presenting those to the team.
Perform troubleshooting at all levels of complexity to resolve problems related to server hardware, operating systems, and related components.
Maintain continuously-updated documentation of key applications in order to facilitate the support and improvement of the platform including Disaster Recovery documentation.
Provides technical leadership to appropriate personnel on highly complex system administration activities, engineering initiatives and technical design.
Identify potential solutions to resolve and prevent future service interruptions.
Create and/or oversee the creation or modification of Standard Operation Procedures, Job Aides and follow change management procedures as necessary.
Work with and lead other Administrators when it comes to installation, configuration, operation and maintenance of systems that are a part of the network environment ensuring.
Other duties as assigned

EDUCATION & EXPERIENCE:
Bachelor Degree in Information Technology related field and 5 years’ experience in information technology.
Or, minimum of 7 -8 years’ experience in the Information Technology field in lieu of degree.
Minimum 5+ years performing as VMware Administrator.
VMware ESXi, VCenter, View Virtual Desktops (VDI), User Environment Management (UEM), and AppStack
Must have firsthand experience in engineering and rolling out VMware View at an Enterprise level, performing updates, creating AppStacks and providing ongoing tier 3 Engineer level support.
Microsoft and/or VMWare Certification or equivalent experience.
Minimum of 10 years working in an IT Enterprise level environment with progressively responsible roles.
Minimum of 5 years of hands-on Windows Active Directory Administration experience.
Requires senior level experience and understanding of the latest Windows Server OS, various Cisco network components, cabling and various client operating systems.
Disaster Recovery exercise and documentation experience - highly desired
Patch Administration - highly desired

Certifications:
MCSE a plus
VCP a plus

Knowledge & Skill Requirements:
Capacity to cope with pressure, stress and deadlines.
Strong interpersonal and presentation skills.
Strong analytical and problem solving skills.
Strong leadership and mentoring skills.
Strong project management skills.
Ability to lead and work as part of a team.
Strong personal computer and business solutions software skills.
Strong verbal and written communication skills.
Knowledge of implementing and troubleshooting the following technologies
Experience in various scripting languages for administration and automation purposes.
Enterprise Level Security Systems (Symantec, Kaspersky, etc...)
VMware ESXi, VCenter, View (VDI) and AppStack creation experience is a requirement.
Engineering, implementing and supporting solutions around Microsoft Server, domain controllers, AD, DHCP, DNS, MS Exchange Server, MS SQL Server, MS Project Server, SharePoint Server, FCoE and fiber channel type of technologies in a virtual environment.
Must be able to Engineer solutions to meet the business current needs and have the path to handle future growth.
Must have strong troubleshooting skills to resolve complex problems related to the virtual environment, server hardware, operating systems, networking, various applications and related components.
This position requires a mixture of architecture, engineering, support and teamwork. This person should work well within a team, willing to take on new technology, new projects and tasks as assigned even if they are not directly related to their primary responsibility.
This position requires you to think outside the box, work well without direct supervision and as part of a team, cross train with other technical areas within the team, willing to help out other team members with support tickets if necessary.

Working Conditions:
Generally works in office environment. May include sitting or standing for long periods of time. High utilization of computers. Must be able to work in a deadline-focused and pressure-driven environment. Lifting not usually to exceed 15-20 pounds. May be required to have valid State of Georgia driver’s license and be fully insurable for the purpose of obtaining clearance on company “Authorized Driver’s List.” Additional hours may be required to meet workload demands.