Description:
Status Hours:
16 hrs/wk & 36 hrs/wk
Job Summary: Performance is assigned a variety of general food service tasks.
Essential Job Duties:
1. Operates the dish machine following proper procedure. Checks and records temperature.
2. Sets up tray line for service.
3. Delivers and collects food carts and/ or trays to designated areas.
4. Daily stock delivered to designated nursing units.
5. Properly handles clean dishes according to safe food handling.
6. Performs designated cleaning on daily schedule.
7. When requested, is willing to adjust personal schedule to complete workload or cover for emergencies.
8. Serves meals and collects cash in café serving line.
9.
Prepares nourishments as listed.
10. Delivers trays to patients during meal times, with the exception of contact rooms.
11. Completes assigned task within designated time frame.
12. Accepts and demonstrates understanding for both written and verbal instructions.
13. Answers telephone promptly; handles information with courtesy, accuracy and respect for patient confidentiality; receives information and distributes messages as necessary.
14. Recognizes and performs duties which need to be performed, although not directly assigned.
15. Performs work in a manner conducive to good guest/ employee relations.
16. Complies with all food safety requirements in regards to clothing, jewelry, hair restraints, and good personal hygiene.
17. Displays courteous, respectful and compassionate behavior towards patients and other customers utilizing effective communication skills.
18. Seeks opportunities to become involved in the effort for service excellence.
Other Duties:
1. Complies with local, state and federal laws and regulations.
2. Respond to others in the department in a helpful manner, especially in times of increased workload.
3. Use reference material to ensure accuracy.
4. Recognize and perform duties which need to be performed, although not directly assigned.
5. Demonstrate a desire to learn more, and actively pursue goals.
6. Assume responsibility for reading and comprehending all posted minutes and memos.
7. Demonstrate knowledge of cultural factors and age-specific competencies in regards to patient population served.
8. Perform related duties as assigned, or as the situation dictates.
Requirements:
Educational Requirements:
1. High School Diploma or G.E.D. preferred.
2. Ability to work unsupervised and relate professionally with other hospital staff.
License Recommendations:
Obtain Serv Safe certification within 18 months of hire.
Availability Requirements:
Days, evening shifts, weekend rotations, on-call availability and holidays.
Physical Requirements:
1. Standing or walking: 4-7 hours per day.
2. Lifting: 25-50 lbs. with good body mechanics.
3. Twisting actions: frequent 500-1000 or greater twists per day.
4. Bending actions: frequent 500-1000 or greater bends per day.
5. Endurance: moderate energy requirements: 5-7 METS.
6. Wrist position: extensive deviation.
7. Pinching actions: moderate with 130-480 pinches per day.
8. Hand/wrist repetition: moderate with 1000-2880 per day.
9. Manual dexterity: frequent fine motor skills required.
10. Both handedness: 70%-100% of job cycle time.
11. Far/Near vision: requires 20/40 far and near vision.
12. Visual depth perception: moderate depth perception required.
13. Hearing: requires hearing whispered voice at 9 feet (FAA class III).
14. Speech: requires moderate, clear speaking ability (1-4 hours/day).
15. Infection: moderate exposure to infections that can cause significant morbidity and/or mortality.
Work Habits:
1. Completes work within a designated time
2. Demonstrates the ability to work independently and is accountable for own actions.
3. Shows initiative and follow-through
4. Demonstrates productivity at work (makes good use of down time)
5. Performs duties willingly and enthusiastically.
6. Returns from breaks, meals, meetings and in-services in a timely manner.
7. Takes appropriate actions when safety issues are identified (reports hazardous situations to appropriate person, removes malfunctioning equipment, etc.)
8. Follows recommendations designed to reduce worksite injuries (proper body mechanics, personal protective gear, safe sharps, etc.)
9. Demonstrates the ability to be flexible, organized and function under stressful situations
10. Demonstrates judicious use of supplies.
Organizational Requirements:
1. Reports to work on time and as scheduled.
2. Wears identification while on duty.
3. Uses computerized punch time system correctly.
4. Adheres to Appearance and Dress Code policy, appearance is neat and tidy:
a) Fingernails must be clean, neatly manicured and of reasonable length. Artificial nails may not be worn in identified areas per Infection Control Policy.
b) Makeup and jewelry should be worn in a conservative and tasteful manner. Jewelry should not present a safety hazard or interfere with job performance.
5. Maintains and ensures patient confidentiality at all times.
6. Complies with all organizational policies regarding ethical business practices.
7. Adheres to safety policies as evidenced by in-service attendance records and employee practices.
8. Maintains regulatory requirements (i.e licensing, certification).
9. Attends staff meetings, reviews monthly staff meeting minutes of missed meetings.
10. Parks in designated employee areas.
11. Does not exceed 3% unscheduled absences.
12. Completes work within designated time.
13. Demonstrates the ability to work independently and is accountable for own actions.
14. Shows initiative and follow-through.
15. Demonstrates productivity at work (makes good use of down time).
16. Performs duties willingly and enthusiastically.
17. Returns to work from breaks, meals, meetings and in-services in a timely fashion.
18. Takes appropriate actions when safety issues are identified (reports hazardous situations to appropriate person, removes malfunctioning equipment, etc).
19. Demonstrates the ability to be flexible, organized and function under stressful situations.
20. Demonstrates judicious use of supplies.
21. Adheres to the “culture” of safety and the no-manual lift policy.
Promotes a Collaborative and Cooperative Environment:
1. Establishes good rapport and cooperative working relationships with other members of the organization to promote quality care and service
2. Handles conflict appropriately (uses I statements to discuss issues, discusses privately and directly with the individual involved, obtains assistance from supervisor when needed)
3. Responds appropriately to change (remains open-minded, keeps personal agenda out)
4. Represents the organization in a positive and professional manner (language and actions reflect the mission and vision of CMC)
5. Participates in performance improvement by identifying problems and potential solutions (Be part of the Solution, Not part of the Problem)
6. Treats patients, family, visitors and co-workers with respect and dignity (addressing individuals courteously, knocking before entering, keeping voice down, displaying positive regard)
7. Provides exceptional customer service, thus contributing to the “WOW” experience (offering assistance before being asked, going one step extra to help, smiles and makes eye contact when speaking)
Cognitive Environment Requirements:
1. Some problem solving required, as well as making independent judgments and decisions.
2. Continuously assess situations and determine corrective actions as needed.
