Store Director

Sendik's Food Markets - Milwaukee, WI (30+ days ago)3.7

Job Summary

The Store Director will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Store Director is to oversee production, profit/sales, associates, customer satisfaction and standards for the entire store. In addition, the Store Director plays a critical role in ensuring goals and metrics are consistently met throughout each department. As a part of the Sendik’s leadership team, the Store Director must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Attributes of a Sendik’s Associate

Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business

Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others

Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers

Detail-Minded; work efficiently, focused and maintain attention to detail

Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company

Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik’s


General Management

Serve customers throughout the store while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Attend store-level management and safety and sanitation meetings

Participate in additional training and leadership activities as directed

Assist with store promotional sales events as needed

Assist with all other store duties as needed

Store Conditions

Responsible for the opening and closing duties of the store

Connect daily with each department to review daily schedule, department conditions and where assistance may be needed; providing hands-on assistance as needed

Oversee back room and coolers to ensure product is organized and properly stored

Ensure that each department is always full and fresh with the best quality products

Maintain department conditions, ensuring shelves are stocked, product is rotated and the store is clean and well organized

Confirm each department completes daily reports (purchasing, sanitation and inventory)

Collaborate with Assistant Store Director to project store needs for the next day

Create attractive department displays and end caps based on specific sales for the week

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures


Confirm each department is meeting daily, weekly and monthly goals, including, but not limited to, labor budget, sales and promotions

Approve each departments schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets

Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques

Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed, in order to ensure goals are met

People Management

Manage all areas of the store, consistently leading by example and applying effective management techniques

Participate in interview process for new associates for all departments, including extending offers

Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

Approve department schedules based on labor budget

Review payroll and correct discrepancies prior to submittal

Communicate with Operations and Human Resources in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Assist with training and mentoring Bench Store Directors as needed

Must be a minimum of 18 years of age due to required operation of store equipment

Prior experience with perishable and non-perishable food items, preferably in a grocery setting, as well as leadership experience is required

Current certification for ServSafe and Liquor License (Company will compensate, if needed)

Ability to successfully lead, coach, train, develop and motivate a team

Ability to provide clear direction and delegate responsibilities to a team after determining department needs

Strong understanding of department financials and the ability to manage budgets to meet financial goals

Strong knowledge of local and state health, sanitation and safety regulations

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong sense of team – ability to anticipate the needs of the team

Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time

Ability to lift up to 50 pounds