- Clerical Experience
- Microsoft Office
- Multi-line Phone Systems
Relief Switchboard Operator
Performs operations at the switchboard/reception area with the use of multiline console telecommunication equipment. Greets and assists visitors by providing information and giving directions to locations on campus and notifying campus employees of visitors. Maintains a Visitor's Center for family members and friends of campus individuals. Capable of handling a high volume of calls on a multi-line phone system by answering, placing and transferring campus, local and long distance calls. Communicates with campus personnel including Transportation and Security by radio and pager systems. Acts as command center for communicating and relaying emergency information as required. Monitors and responds to Fire Alarm panel and other monitored alarms. Exhibits a thorough knowledge of campus emergency procedures and has the ability to respond effectively to crisis situations. Is familiar with various campus & departmental procedures and is able interpret and perform them in a timely and accurate manner. Performs clerical duties as assigned. May work any shift (6-2, 2-10,10-6 or 8-5) and any day of the week depending on needs of the department.
Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Handles both incoming and outgoing calls on a high-volume multiline switchboard. Monitors Fire Alarms and other monitored alarms and responds as needed. Greets visitors and directs them in a professional manner as needed. Performs other clerical related duties as assigned.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Must be able to work in a high-stress, fast paced environment. Professional demeanor and appearance when working with Individuals living at the facility, employees and visitors. Ability to operate computers, communication radios and multiline switchboard equipment. Extensive experience with MSOffice suite of programs Ability to communicate effectively with others (both orally and in writing) Ability to work varied shifts and be available for "on-call" scheduling Ability to work closely with others in a variety of environments Ability to work any shift/day required based on needs of the facility.
Registration or Licensure Requirements:
Initial Selection Criteria:
Previous clerical experience is required. Experience working with a multiline phone system in a fast paced environment is preferred. Experience working shift work is preferred.
Salary Note: The salary offered will follow HHS starting salary guidelines which are typically made at or near the minimum of the salary range.
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/ Entities. Males between the ages of 18 – 25 must be registered with the Selective Service.
All State Supported Living Center employees are subject to Random drug testing.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.