Senior Operations Manager

WeDriveU, Inc. - Menlo Park, CA (30+ days ago)


WeDriveU is the leader in transportation solutions, specializing in Corporate and University Shuttles for 5,500,000 annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate 30 years serving clients.

WeDriveU is seeking a Program Manager (Senior Operations Manager) to join the management team of a commuter shuttle program onsite at our client’s Bay Area HQ. Transportation experience is not mandatory but the desire to be successful is! You will be provided a support structure to learn the ins-and-outs of the commute alternative world and then given the opportunity to work closely with your team, your client and the rest of their workforce community to create and maintain their commute alternative program that best fits their needs.

Responsibilities and Duties

Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
Be the main point of contact for our client and attend meetings and conference calls as needed
Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
Hire (interviews, road tests, etc.), train and develop new drivers
Ensure compliance with all company policies
Responsible for 2 Managers directly and approximately 30 drivers indirectly
Report and follow up on any maintenance issues with vendor
Review documentation to ensure all required onsite records, reports and inspections (pre/post-trip) are complete, accurate and submitted per established procedures
Reinforce safety awareness in a manner that promotes cooperation and improved morale
Conducts work area inspections and assists in all accident/injury/vehicle damage investigations
Analyze and interpret ridership numbers and suggest route changes accordingly
Attend weekly client meetings; listen to feedback from client and their employees and react accordingly
HAVE FUN! We work hard but also value a good work/life balance
Qualifications and Skills

Minimum of 5 years' experience Operations Management required
Work experience in public or private alternative transportation demand management (TDM) highly desired
Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
Excellent written and oral communication and interpersonal skills
Working knowledge of Microsoft Office
Licensed Class B driver (Passenger and Air breaks endorsement) a bonus
Excellent customer service skills
Ability to work independently and as part of team
Bachelor’s degree desired but not required