Personal Shopper Cosmetics Concierge

Neiman Marcus - Los Angeles, CA

Full-time
COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 43 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 24 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, and LastCall.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Qualifications

Purpose
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

Greets and welcomes clients throughout all areas of the store
Connects with clients in a friendly and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge
Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
Graciously takes returns and offers options based on client’s needs
Takes an omnitude approach to identify and recommend merchandise across all channels
Utilizes selling tools and store technology to sell across all channels effectively
Promotes benefits of the InCircle program and opens new accounts
Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

Cultivates the client relationship through personalized connection
Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
Ensures audit compliance

Contribute to team success

Partners with others to provide the best client experience
Actively creates a positive work environment through teamwork and collaboration
Maintains positive working relationships throughout the company

Primary Location: United States of America-California-LOS ANGELES-Beverly Hills-Beverly Hills Store
Work Locations: Beverly Hills Store Neiman Marcus 9700 Wilshire Blvd. Beverly Hills 90212
Job: Retail Store Sales
Organization: Neiman Marcus
Schedule: Full-time
Shift: Flexible
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: No
Job Posting: Nov 13, 2019, 2:50:03 PM