Our Compensation Package Includes:
- Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
- Medical, Dental, and Vision
- 401K match up to 4%
- Company paid Life Insurance
- Company paid Short Term and Long-Term Disability
- Employee Assistance Program
Overview:
Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience.
Duties and Responsibilities:
- Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment.
- Properly greet callers, collect and or provide information based on purpose of call and script requirements.
- Conduct outreach calls, and general outbound calling.
- Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience.
- Willingness to come in and help people every day, and get up and do it again tomorrow.
- Handle all aspects of patient appointment scheduling and referrals.
- Ability to use proper language, grammar and style, in verbal and written communications.
- Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA).
- Ability to research information using available resources, reference FAQ’s, and other information resources.
- Quick and accurate keyboard typing and navigation with mouse.
- Respond to customer emails and other non-phone inquiries/communications.
- Complete any required data entry, call logging and or reporting.
- Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
- High school graduate or equivalent required.
- Bilingual – English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.
- Medical Assistant experience or clinical office support experience highly preferred.
- Customer service oriented
- Pleasant, professional, and articulate phone voice.
- Ability to handle multiple incoming callers/patients, tasks and responsibilities.
- Strong verbal and written grammar skills.
- Accurate keyboard typing, data-entry and mouse navigation skills.
- Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
- Basic knowledge such as math, alphabetical or numerical filing may also be required.
- Patient scheduling experience.
- Strong knowledge in Medical Terminology.
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Continuing Education and Training Requirements:
Participates in training required by the funding source and/or required by licensing board.
