Mindoula is seeking a Program Manager in our Substance Use Disorder Program to lead a team of Licensed Mental Health Providers and collaborate with Peer and Nursing Leads to provide quality, whole-person care. Our Substance Use Disorder Program care teams provide wrap-around support to individuals living with substance use disorder on their journey toward recovery. An innovative Program Manager seeks creative solutions to support therapists and company initiatives, aligning with program goals and driving toward the desired outcomes. As the leader of a community-based team, they model a hands-on approach, empowering the team to meet members where they are, and tapping into the wide range of local resources to deliver whole-person care.
Location: The Program Manager works 100% remote from any where in the United States. This Program Manager will oversee a team serving Missouri and Washington, and will be required to be clinically licensed (or get licensed) in at least one of those states.
What you'll do...
- Act as a player/coach, working alongside Therapists to build their skills in everyday situations and to directly support members in more challenging situations or as needs arise
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Provide day-to-day management of the therapists including regular 1:1s, team meetings, and case conferences
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Coordinate caseloads, assist in referring new members to appropriate team members, ensure the team's schedules meet program needs, and provide back up to clinicians for clinical care during PTO, staff shortages, etc.
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Recommend and implement solutions to continually improve both operations and clinical care.
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Analyze team performance to identify gaps and challenges and create plans to improve performance as needed.
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Ensure that the clinical team is providing therapeutic care that complies with organization's best practices, standards, policies and procedures.
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Deliver appropriate clinical outcomes for clients and lead case conferences on a regular basis to discuss progress and outcomes with health plan and provider partners.
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Aid in the construction of clinical pathways, group therapy, classes and behavior focused practice protocols, and with capturing program evaluation and fidelity measures.
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Ensure evidenced-based trauma-informed behavioral health care is being delivered to all members as appropriate.
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Partner with the team to ensure no-shows/cancellations are kept to a minimum, assess patterns with no-shows related to specific therapists and develop a plan to reduce them.
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Engage in on-call crisis line management.
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Promote responsible and ethical stewardship of clinical resources.
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Participate in the screening, interviewing, and hiring of new team members.
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Provide orientation for new team members, conduct performance reviews, and continuously coach the team to build skills and improve performance.
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Lead enrollment activities as needed to build a new market or maintain the current cohort, depending on where the program is in its lifecycle.
What you'll need...
- LCSW, LMFT, or LPC-MHSP in Missouri and/or Washington
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Ability to travel within the assigned region to meet with team and members as needed.
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Experience leading, building and implementing programs.
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Two or more years of experience with substance use disorder populations.
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Bachelor's degree in behavioral health, social work or health care management from an accredited university required.
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Masters in social work, behavioral health, public health, health care management or similar program required.
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Management and compliance: Ability to and experience with ensuring care is delivered according to applicable laws, regulations, policies and procedures, supporting the organization's core integrity value. Demonstrated track record of acting in an ethical and appropriate manner and ensuring that teams are operating at a level of excellence befitting our brand.
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Relationship Management: Ability to develop, maintain, and strengthen partnerships with others inside or outside the organization.
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Problem Solving: Strong inclination to take independent action to implement change when and where it is needed; results oriented. Ability to plan, organize, manage time and prioritize multiple tasks and assignments and effective follow through.
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Communication: Demonstrated excellent listening, verbal and written communication skills. Ability to clearly and accurately relay information to staff, business partners, stakeholders, and clients.
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Collaboration: Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
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Clinical Care: Ability to provide high quality case/care management in routine and crisis situations, and to coach others to do so.
