OFFICE SERVICES CLERK

State of Maryland - Baltimore, MD3.7

Full-time
Introduction
The Department of Labor, Licensing and Regulation (DLLR) is seeking qualified candidates for the position of Office Services Clerk within the Division of Occupational & Professional Licensing. This recruitment is limited to all current DLLR employees. (Temp, Contractual and Merit)
GRADE
8
LOCATION OF POSITION
500 North Calvert Street, Baltimore, Maryland 21202
Main Purpose of Job
The main purpose of this position is to process applications for the issuance of the license for 25 regulatory programs within the Division of Occupational and Professional Licensing. The position is also responsible for answering consumer inquires through Consumer Service Center providing accurate information regarding the Boards and Commissions, application, complaint and related information. Monitoring the information entered into compliances with applicable laws and regulations. Log and verify check fees, process and deliver mail, send correspondence to licensees concerning applications and fees.
POSITION DUTIES

Duties of this position include, but are not limited to:
Process original and renewal license applications by logging checks and monitoring information entered into the bank and the Management Information System to ensure accuracy, completeness and compliance with applicable laws and regulations.
Accurately respond to Consumer inquiries and request for information concerning the licensing status for 25 boards and assist with reset of their passwords in order to renew their application via the internet.
Send correspondences to licensees concerning applications and fees.
Perform with standard operating procedures for compiling, scanning and perfecting checks for bank deposits when needed.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:
1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience working in a Call Center

Customer Service Experience

Experience with preparing and/or processing bank deposits, internet and financial transactions

LIMITATIONS ON SELECTION
This position is limited to current Department of Labor, Licensing and Regulation (DLLR) employees only. (Temp, Contractual and Merit)
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources

Attn: Ernestine Hyman 19-001376-0049

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.

The MD State Application Form can be found online Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.