IT Vendor Manager, Outsourced Services

Hewlett Packard Enterprise - Houston, TX3.7

ContractEstimated: $86,000 - $120,000 a year
HPE Global IT is in a middle of a major multi-year transformation, Next Generation IT (NGIT). We walk our transformation journey hand in hand with our key partners and thus there is a heavy outsources, managed services component. This critical role is a part of Vendor Management function within HPE Global IT organization. Key responsibilities will be to design and lead Deloitte vendor performance management as well as other key vendors. The successful candidate will be interacting with Sr Executive leaders both, within HPE IT as well as Deloitte and other partners. Responsibilities include, but are not limited to:

  • Deep understanding of existing complex supplier contracts
  • Understanding of SLAs, KPI and other performance measures and milestones under those contracts
  • Translating contract terms into effective monitoring mechanism through a predictable cadence
  • Holding regular QBRs
  • Working hand in hand with IT functional leaders, their orgs, Global Procurement, Legal and Finance departments to negotiate best in class deals for HPE and then monitor vendor performance on those deals
  • Managing escalations around assigned vendors
  • Ensure timely renewals
  • Drive on budget spend
  • Provide overall vendor program management around Deloitte and other vendors
Provides consulting to businesses, functions, and geographies that utilize IT services and drives effective business engagement for IT. Understands the specific goals and needs of the business, function, or geography and represents those needs to the IT organization. Develops and maintains relationships with appropriate members of the business/function/geography organization. Works to align business, function, and geography requirements with IT plans and priorities. Facilitates business, function, and geography involvement in IT projects to identify requirements, gather feedback, and finalize scope. Identifies opportunities for IT to leverage solutions across business, function, and geographic organizations. Establishes effective processes for managing the relationship on an ongoing basis. Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies. Connects business/function/geography “customers” with appropriate IT technical resources when technical discussions are necessary.

Establishes and maintains relationships with key decision-makers at the top of the business, function, geography or organization as well as key tactical leaders.
Uses extensive business knowledge at domain level to drive engagement for the largest IT initiatives. Proactively engages in strategic business planning where there is IT impact; influences overall business strategies of customer organizations.
Communicates strategic IT decisions and plans and works to achieve alignment at the top level of the business, function, or geography.
Represents the needs of the business, function, or geography during the IT priority-setting process.
Identifies leverage opportunities where IT can provide cost-effective, standard solutions to meet the needs of multiple business/function/geography organizations.
Actively participates in IT projects to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications.
Promotes best practices found in working with one business/function/geography to other business and function organizations.
Identifies the need for new IT processes as well as significant improvements to major IT processes and drives the development and implementation of those.

Education and Experience Required:
Typically a Bachelor's degree or equivalent experience and a minimum of 12 years of related experience or a Master's degree and a minimum of 10 years’ experience.
Great negotiator experienced in the IT and Outsourced Services sector
Vendor Management experience
Solid understanding of Finance and being able to understand and negotiate complex contract financial terms
Procurement experience is a plus
Consulting background is a plus

Knowledge and Skills:
Exceptional written and verbal skills. Deep business experience at domain level. Strong relationship management skills. Excellent project management and process development skills.