GUEST SERVICES SUPERVISOR NF3 (RFT) FIVE PALMS

US Department of the Navy - Kaneohe, HI4.3

Full-time
Duties
Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Responsibilities
Under the supervision of the General Manager, provides management control of the housekeeping and maintenance departments. Inspects guestrooms and common areas to ensure cleanliness and service standards are maintained. The incumbent will successfully perform a wide variety of duties to establish and maintain standards, policies, and procedures for crisp, clean and comfort facilities for guest patrons. Organizes and directs departmental training programs, hires, evaluates quality of work performed, monitors productivity and motivates staff to improve performance through branded checklists and forms. Responds to all guest requests and inquiries regarding housekeeping operations/services. Responsibilities also include daily opening and closing procedures. Ensures facilities are clean, safe, and all tasks and paperwork completed at the end of each work shift. Trains, schedules work, provides input on work performance, counsels assigned personnel, and recommends personnel actions. Conducts daily pre-shift meetings, guest room and facility inspections, prepares reports, staffing, etc. Refers unusual problems/requests to the General Manager for further action. Maintains regular contact with the Front Desk for checkouts through the use of the Property Management Systems (PMS).

Sets the overall objectives and establishes the resources available for housekeeping and maintenance staff employees. Assigns, coordinates and distributes work, coaches, counsels, mentors staff; approves/disapproves leave requests, recommends and completes personnel actions, completes performance reviews and approves timesheets, trains employees, keeps informed of and actively supports the principles of the EEO and Sexual Harassment programs. Supervisor responsibilities of employees include: recruiting, interviewing, and selecting applicants for vacant billets, assigning and distributing work load. Provides detail training instruction to include the proper use of chemicals, cleaning supplies, labeling of hazardous supplies, and industrial hygiene in accordance with Base Safety standards.

Supervises a work force of housekeeping room attendants and maintenance staff. Maintains and enforces security of funds, supplies and equipment to preclude or minimize potential for fraud, waste, and abuse.

Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

Travel Required
25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Job family (Series)
1101 General Business And Industry

Requirements

Requirements
Conditions of Employment
See Duties and Qualifications

EVALUATIONS:
Qualifications
A minimum of two to three years hotel and housekeeping supervisory experience preferred with direct knowledge and/or experience in hotel operations which includes: (1) housekeeping/lodging standards, and policies and procedures to maintain a clean, orderly and attractive facility, (2) knowledge and application of budgetary and fiscal management, (3) ability to supervise and to coordinate the work of subordinates, (4) basic computer skills and prior experience with a property management system. Some college experience is preferred. Position requires a favorable background investigation. This is a white-collar position where occasional lifting up to 40 lbs. without assistance, may be required.

Education
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:
  • Education/certification certificate(s), if applicable.
  • If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance
Security clearance
Not Required

Drug test required
No

Required Documents

Required Documents
Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges
Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.