Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.
Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.
I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.
My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.
As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.
If client services sounds like your next challenge, please apply. And good luck!
Are proactive and passionate
Work best as part of a team
Take pride in your work
Have at least intermediate-level computer skills
Have a strong ability to engage and build rapport with customers
Are comfortable with frequent change and working in a fast-paced environment
Are comfortable with learning new technologies and processes
Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)
Are comfortable receiving ongoing performance feedback and coaching
Are comfortable with ongoing change and learning new technology/processes
Are confident with proper training in your ability to analyze and resolve customer inquiries
Are confident with proper training in your ability to provide a positive customer experience through creative solutions
Over one year of experience in the banking/financial services industry
Over one year of experience working in customer service
Experience with handling difficult customer situations
1st shift (United States of America)
Hours Per Week: