Audit Scheduler (Customer Service Assistant 2) - 20069313

State of Ohio Jobs - Cincinnati, OH (30+ days ago)3.9

The Bureau of Workers' Compensation (BWC) is a dynamic organization that offers career opportunities across many different disciplines. Please click this link to read more, then come back to this job posting to submit your application!

About Our Agency
At BWC, our job is Prevention & Care. It's good for workers, employers and Ohio's economy. Everything we do each day ties back to these two simple purposes:
Preventing injuries and occupational illnesses on the job - The best claim is one that never happens. That's why it's critical for us to focus on prevention through safety education, training and consultation;
Caring for injured workers so they can return to work and life as quickly as possible - In spite of everyone's best efforts, injuries and illnesses can happen in any workplace at any time. That's why we must also focus on injured worker care to ensure the best outcomes and return-to-work success.
When Prevention & Care come together, we seal the deal for our customers - Ohio's employers and injured workers. That same partnership that brings together Prevention & Care is what we're all about. It reduces costs and lowers premiums for employers, allows businesses to succeed throughout the state and, most importantly, keeps Ohio's workers healthy and safe on the job.

We also fulfill a promise made in Ohio more than 100 years ago when workers' comp began. The partnership between business and labor created a system that provides a financial safety net for employers and workers - as well as peace of mind.

About the Job
Under general supervision, performs specialized clerical tasks by cross-referencing various forms & data requiring accuracy: PowerSuite (PS) & other BWC applications in order to retrieve information to be used by other employees in the department; prints information from the Cognos & other BWC applications in order to provide information needed for audit assignments; assembles audit packets containing accurate employer information; contacts employers or employer representatives & attorneys by phone to make audit appointments & update auditors calendars with scheduled or rescheduled appointments; maintains audit inventory (i.e. updates Access database with audit information such as dates of appointment, rescheduling); updates PS with employer’s demographic information obtained during the audit scheduling process; receives & forwards email from auditors to appropriate personnel to update manual classifications or current claim.

Performs general clerical tasks: opens, sorts, & scans mail; forwards mail to appropriate personnel &/or BWC department; maintains files related to employer audits (e.g. notification letters, responses from employers regarding audits); screens telephone calls & forwards questions to appropriate personnel.

Performs other related duties as assigned: photocopies information for auditors & supervisor; compiles information from PS for use by supervisor (e.g. information related to hearings, appeals or weekly/monthly reports).


9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
  • Or equivalent of Minimum Qualifications for Employment noted above.
Knowledge of: BWC Risk policies & procedures*, PowerSuite*, public relations, office practices & procedures.
Skill in: use of PC (MS Office), calculator or adding machine.
Ability to: add, subtract, multiply, & divide whole numbers, fractions, percentages, & decimals; deal with problems involving several variables within familiar context; read, copy, & record figures; read short sentences with concrete vocabulary; copy records precisely without error; gather, collate, & classify information about claim files.

(*) Developed after employment.

Position Location:
Cincinnati Service Office

135 Merchant St., Suite 100

Springdale, OH 45246

BWC OCSEA Selection Rights:
This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.

Salary Information:
Unless required by legislation or union contract, starting salary is set at lowest rate of the salary range. In most cases successful employees will move up a step in the salary range within six months, with subsequent step increases occurring every year as supported by successful performance evaluation results.

Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.

Educational Transcript Requirement:
BWC requires an official transcript for any applicant claiming to meet the minimum qualifications based on educational achievement. A transcript is only considered "official" if it is verifiable through the educational institution that awarded it (e.g., contains institution watermark, ink stamp, embossed stamp, registrar contact information). If provided from an on-line transcript clearinghouse the transcript must contain clearinghouse contact information so that it can be verified. Printouts of course information available to the student through the institution's website are NOT considered an official transcript. In order for education to be taken into consideration during the application screening process, BWC employees must have an official transcript on file with the Personnel & Benefits department by the deadline date on the job posting. Applicants not currently employed by BWC must attach a copy of the transcript(s) to their application, however, an official transcript will be required if invited to interview for the job opening.

Application Status:
You can check the status of your application online by signing in to your profile. Questions pertaining to things other than your application status can be directed to:

Background Check Information

Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

Primary Location: United States of America-OHIO-Hamilton County
Work Locations: Cincinnati Claims Office 135 Merchant St Springdale 45246
Organization: Workers' Compensation
Classified Indicator: Classified
Bargaining Unit / Exempt: Bargaining Unit
Schedule: Full-time
Compensation: 17.61 - 21.41
Unposting Date: Jun 26, 2018, 10:59:00 PM