Restaurant Shift Leader/Manager

Jamba Juice Franchise (Valley Juice) - San Francisco, CA (30+ days ago)


Title: Shift Manager

Department: Operations

Reporting Relationship: General Manager

Job Description

Primary Role: A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

Essential Functions: General

  •  Responsible for maintaining shift operations excellence
  •  Ensures that the store appearance and cleanliness are to Jamba’s standards
  •  Demonstrates exceptional shift leadership behaviors
  •  Communicates all shift issues, concerns and needs to the store General Manager
  •  Responds to directives in an accurate and timely manner
  •  Recognizes and rewards outstanding performance of shift team members
  •  Educate and engage the community and store customers on all of Jamba’s products and services
  •  Other duties as assigned

Customer Service

  •  Demonstrates an excellent level of customer service
  •  Motivates and mentors team members to deliver customer service excellence
  •  Accountable for the customer engagement experience on the shift
  •  Provide customers with product suggestions and information
  •  Motivates and mentors team members on providing customers with product suggestions and information
  •  Maintain exceptional customer service metric scores

Operations

  •  Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as

required to open and close the store

  •  Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba

On Stage to create an excellent customer experience. Provide performance feedback to Team Members

  •  Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to

meet business demands and make necessary staffing decisions

  •  Communicate clearly, concisely and accurately in order to ensure effective shift operations
  •  Follow all food safety, cash handling and operations procedures and policies
  •  Coordinate and participate off site program customer visits and deliveries

Human Resources

  •  Train and on-board new Team Members on both front- and back-of-house procedures
  •  Provides construction performance feedback to the store team members
  •  Participate in the interviewing and hiring process for new team members

Business Management

  •  Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the

store is closed properly for next day’s opening manager.

  •  Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and

cash drops. Conduct inventories and process orders as required.

Requirements:

  •  Must be 18 years of age
  •  Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, mid-

day shifts and closings) from week-to-week

  •  Ability to manage others required
  •  High School graduate or commensurate Jamba experience required, enrolled in college or college degree

preferred

  •  Computer skills including some Microsoft software and register skills
  •  Must be able to lift 30-40 lbs regularly throughout shifts
  •  Ability to stand, bend, reach and scoop through-out assigned shfit
  •  Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Job Type: Full-time

Experience:

  • Management: 1 year