Receptionist

M3 - Lawrenceville, GA3.5

Full-time
Who are we?

Employee-owned, family-oriented, and a great place to grow your career. Our company-wide personal commitment to both clients and employees is simple: do the right thing and invest in long-term relationships. Together, we work to provide the highest standard of financial services and technology to deliver on our mission to drive hospitality company success. M3 helps make hospitality companies successful through technology that drives financial performance. Our software is the hotel accounting software used and trusted by the biggest names in the hospitality industry. We are looking for talented professionals to join our team!

We're located in beautiful, new buildings with Headquarters in Gwinnett County, GA just off I-85 and Sugarloaf, complete with an employee gym and game area plus a welcoming open floorplan.

Receptionist

Description Summary: The receptionist is the person who makes the first impression for our callers and visitors and is responsible for ensuring that the first impression is welcoming, friendly and professional. This position provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for welcoming visitors, answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Duties:
The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.

Greets all visitors to the company and notifies M3 associate that the visitor is waiting.

Offer water to visitors, direct them to restrooms and generally ensure they feel welcome at our office.

Monitor visitor log book and issue visitor passes as needed.

Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.

Receives, sorts and forwards all incoming mail.

Maintains and routes publications.

Provides shipping labels for associates and coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)

Responsible for ordering, receiving, stocking and distribution of office supplies.

On site contact for assistance with printers, scanners, copiers, breakroom equipment, coffee machine, water dispensers, etc.

Act as on-site liaison between company employees and property management when issues arise on site (lighting, janitorial, etc.).

Assists with other related clerical duties such as photocopying, faxing, filing and collating, data entry, mailing etc. as needed.

May pick up and/or order breakfast, lunch or meeting refreshments for training meetings, orientation or executive staff as requested.

Assists with planning company events in conjunction with HR team, including Thanksgiving, Christmas and other company celebrations and community outreach, including setting dates, contracting with venues, menu, activities etc.

Assist Executive Assistant as needed with meeting set up and clear up after executive meeting and other special meetings as needed.

Assist other administrative staff as needed and priorities allow

Provide back-up administrative support to Executive Assistant

Assist with conference room calendars and company calendar

Run errands as needed for company matters

Other duties as assigned

Education/Training/Experience:
High School Diploma (Associate’s Degree preferred) is required

1-2 years of administrative experience, preferably using a multi-line phone system in a professional office environment

Prior experience working in the Hospitality industry is preferred

Proficient user of Microsoft Outlook, Internet

Must be friendly, flexible, confident and consistently demonstrate a helpful, positive attitude.

Must present a professional appearance and use professional, well-spoken verbal communication skills in English.

Excellent interpersonal skills with the ability to communicate professionally

Ethical, honest and trustworthy

Must be able to easily use and learn new computer programs as systems are upgraded and improved

Must have high attention to detail skills

Ability to move from task to task quickly and effectively, even with interruptions

This position requires regular attendance, punctuality and the ability to work during normal office hours.

Must have knowledge of a variety of computer software applications in word processing, spreadsheets, and presentation software (MSWord, Excel, PowerPoint).

Physical Requirements:
Ability to sit and/or stand for extended periods.
Ability to perform work on a telephone and computer for extended periods.
Ability to bend and lift up to 25 lbs.

Compensation and Benefits:
M3 offers a strong benefits package including 75% employer paid medical, dental and vision for the employee and family; life, long and term disability, and Long Term Care insurance that the company provides free of charge; 401k with a 6% match; three weeks paid time off; discretionary profit sharing;a great culture, competitive salary. We are a certified Drug Free Workplace and Equal Opportunity Employer.