IT Infrastructure Supervisor

Central Arizona Project - Phoenix, AZ (30+ days ago)4.0

Purpose CAP Official Position Title: Supervisor, Applications & Systems

Note: The salary range listed reflects the TARGET HIRING RANGE only and does not represent the full employee pay range for this position.

To supervise, schedule, implement, coordinate, direct and monitor work and resources to accomplish technology goals, activities, and projects for the related IT division functions of the Central Arizona Project (CAP).

Note: Depending upon specific division assignment, the supervisor position purpose includes all or part of the following:

Provide stable and reliable IT infrastructure and core systems to maintain financial stability and effective operation and maintenance. Help clients effectively perform their jobs in support of Central Arizona Project's (CAP's) Business Strategy. Implement and support Windows operating system and applications. Support and maintain end user computing, Exchange, AirWatch, VDI, VOIP and mobile telephony, desktop support, asset lifecycle, and system refresh. Deliver business continuity for critical infrastructure systems and applications. Manage technology governance and IT architecture. Manage performance monitoring and capacity planning systems. Enhance automation to reduce overhead and improve quality. Engage and collaborate with peers, IT staff and other departments to facilitate the CAP mission.

CAP EMPLOYEE SUCCESS FACTORS: All employees are personally responsible for workplace safety, reliable attendance, and engaging in collaborative team efforts. Employees are expected to foster an environment of mutual respect, integrity and inclusiveness.

Position Responsibilities ESSENTIAL FUNCTIONS & RESPONSIBILITIES: (Essential Functions are not intended to be an all-inclusive list of responsibilities, duties and tasks. They are basic job duties that an employee holding the position must be able to perform with or without reasonable accommodation.)

Note: Respective system, software, and role responsibilities will vary slightly depending upon specific division assignment.

1. Establish information technology applications and infrastructure staffing requirements and organization. Define job performance standards, evaluate job performance, recommend personnel actions, counsel employees, and take corrective actions. Interview and select personnel to fill positions. Promote employee professional development. Be a role model for employees.

2. Manage configuration, installation, maintenance, and operation of AIX/Linux/Windows servers, Cisco LANs, workstations, and/or ERP systems to reliably support critical CAP business functions. Systems include Oracle, Infor, Content Server applications, desktop system specifications, access/control systems, file management systems, Internet access, and e-mail/calendar systems.

3. Protect CAP assets from external and internal threats through the implementation of the CAP and IT Information Security Policies. Perform continuous monitoring and auditing to ensure compliance. Take appropriate action as required.

4. Determine technical expertise required to support existing and new application and infrastructure technologies. Develop contacts and network inside and outside of CAP to establish needed resources.

5. Assist manager with developing and monitoring department budget considering industry changes, applicability to CAP, and impact on computer hardware, software, support, and training. Manage technology acquisition and forecasting for respective division.

6. Lead CAP teams to determine information technology requirements. Research, and evaluate alternative solutions, perform cost and resource analysis, and ensure proper and timely implementation. Maintain a high-level of client satisfaction.

7. Keep current with information technology, industry standards, and best practices. Determine applicability of industry trends and their impact on the planning and implementation of information technology strategies at CAP. Increase the amount of process automation and reduce cost.

8. Successfully deliver project goals and transformational objectives within our team's responsibilities. Assist peers to achieve their team's goals and objectives.

Minimum Knowledge, Skills, & Abilities 1A. REQUIRED MINIMUM QUALIFICATIONS
Education, Knowledge, Training, Skills & Experience:
  • Bachelor's degree in Computer Science or a related field or a HS Diploma/GED plus equivalent training and experience.
  • Ten (10) years of experience in the computer systems field including at least five (5) years of hands-on experience installing and troubleshooting networked and stand-alone computer hardware, software, and related peripheral devices; and including at least five (5) years progressively responsible experience as a senior computer systems administrator or project leader coordinating technical personnel and resources.
  • Must have demonstrated excellent analytical ability in applying information technology in a wide variety of disciplines and environments.
  • Must have a detailed working knowledge of as well as experience with the implementation and support of AIX, Windows, Ethernet, Cisco firewall and other security systems, enterprise servers, and/or Intel workstations (depending upon specific division assignment).
  • Must have excellent verbal and written communication skills as demonstrated by the ability to relate highly technical concepts to non-technical personnel at all levels of an organization.
  • Demonstrated ability to develop and explain performance standards, measures, and accomplishments.
  • Must have excellent interpersonal, conflict resolution, team collaboration, and customer service skills.

Required Certifications or Licenses: Must have a valid driver's license and maintain a good driving record.

Preferred Certifications or Licenses:
(Preferences may vary depending upon specific division assignment)
  • Oracle Database Administrator Certified Associate
  • Oracle Database Administrator Certified Professional
  • Cisco Certified Internetworking Expert (CCIE)
  • Current Microsoft server certifications
  • Project Management Professional (PMP)
  • Business Analysis Certification
  • Solution Selling


Independence: Recommend and implement approved staffing, organization structure, training, budget, and objectives for the applications and infrastructure organization within the Information Technologies Department. Develop strategic direction for the implementation of information technology including hardware platforms (servers and desktops), operating system software, network capability, disaster recovery, and security which impacts all computer users.

Impact: Provide a reliable, secure, and stable IT infrastructure with applications that support the accomplishment of critical CAP business functions. Provide technical support and assistance to internal clients to effectively perform their functions in support of the CAP mission and business strategies.


Type: Frequent interaction with CAP management and staff to promote an understanding of the benefits and costs associated with the implementation of information technology to meet their departmental and CAP objectives. Frequent communications with a variety of computer hardware, software, and service providers, to assess, evaluate, and coordinate the use of their resources in assisting CAP to accomplish its objectives. On-going interaction with Information Technology personnel to coordinate daily activities, provide technical support, and to communicate priorities and balance workloads.

Purpose: Establish communications between the members of the IT department and the clients to resolve problems in a timely, efficient, and quality fashion. Research and implement new technologies where appropriate.


Manages a specific IT division within the Information Technologies Department.

Supplemental Information WORKING CONDITIONS

The physical demands and work environment described here are representative of those that persons in this position will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands: The essential job requirements involve sitting for long periods of time including occasional lifting, carrying, pushing and pulling (in any combination thereof) of objects up to 25 pounds. Non-essential job requirements involve one or more of a combination of physical movements such as standing, walking, kneeling, reaching, climbing, bending, twisting, squatting, pushing and pulling; rarely, lifts, carries, pushes and pulls objects exceeding 25 pounds. An essential job function is the use of repetitive hand and wrist movements to enter alpha and numeric data into a computer, including the ability to grasp and manipulate work objects.

Essential to this position is corrected or non-corrected vision. Example: must be able to see, read and interpret handwritten and printed documents, correspondence, manuals, office papers, computer screen, etc., including seeing various colors. Must be able to see to operate work equipment.

Also essential to this position is corrected or non-corrected hearing which is necessary for the ability to hear and comprehend voice communications as well as the ability to speak to communicate to individuals on the job. Must be able to hear to operate work equipment.

Work Environment: The majority of work time is spent working inside in either a single-level or upper-level structured office building, which is electrically-heated, air-conditioned and smoke-free. Occasionally, persons in this position conduct business out of the office, which requires driving a CAP vehicle on improved and unimproved roadways. Outside working conditions are dependent on the weather, which involves extreme heat in the summer (temperatures over 100 degrees) and cold in the winter (temperatures below freezing). Some work visitations may be required at the pumping plants and along the CAP aqueduct. The pumping plants are electrically-heated and cooled and multi-level equipment and office structures. Noise levels are generally minimal, however, they can be excessive for brief periods of time. The person in this position moves about using various conveyances such as an elevator, stairway, and/or walk ramp. May work in confined work areas from time to time. Persons in this position will have exposure to flora, fauna and the natural habitat of the desert environment.