Operations Engineer I, ESS Engineering Operations

Turner - Atlanta, GA4.1

30+ days agoFull-time
The Turner Story
Turner is a division of Time Warner along with our sister companies, HBO and Warner Bros. We are better known as the folks who bring you CNN, HLN, TCM, TNT, TBS, Adult Swim, Cartoon Network, Turner Sports and so much more! From cutting-edge breaking news stories, up-to-the-minute sports coverage, and the characters we grew up loving on to the shows we love today, Turner continues to be the gold standard in first class television programming and a demonstrated leader in digital content. We tell the stories the world wants to hear. Won’t you be a part of our story? http://www.turner.com/

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What part will you play?
The Operations Engineer performs multiple job responsibilities in the BEST Command Center (BCC), a 24x7x365 central command center for on-air and broadcast emergencies, live QC technology, and design and implementation support for News & Entertainment technology projects.

What will you be doing?
The job responsibilities of the Operations Engineer are to support all of the primary functions of the BCC and include the following:
Live QC and Commercial Ingest
Use of specialized Live QC technology to ensure the highest quality of all incoming signals into the News networks
Work with Commercial/Promo Ingest equipment to maintain the quality of the commercial servers content and protect the commercial revenue stream Serves as Tier 1 support for service triage and dispatch
Provides first call response for broadcast and on-air emergencies, ensuring all incidents and service requests are properly documented, classified, and assigned; dispatched from the BCC as needed to perform on-site troubleshooting and issue resolution
Specialized Support for BIT Teams and Projects under minimum direction of the engineering support teams
This position will provide assistance in maintaining the Broadcast Technical Infrastructure and provide labor for project execution, including cabling and equipment racking

  • This role works in a shift environment with periodic shift rotation and days off.
What do we require from you?
Must possess a background knowledge of some combination including Broadcast Engineering, Live Video Production, Information Technology, Customer Support, Networking, Computer Science, and Troubleshooting skills
Minimum of a two-year Technical Degree in Computer Science, Information Technology, or Broadcast Engineering; or equivalent education / experience / training
Computer Repair / Electronic Repair / Software and Hardware Troubleshooting experience
IT Networking and System Administration Experience
Outstanding written and verbal communication skills, including technical and business writing
Customer Service experience
Focus and attention to detail during repetitive tasks
Ability to excel working on their own as well as in a team environment
Ability to resolve complex technical problems in a timely manner
Self-motivation with a passion for technology and learning
Programming or Scripting involving Java, .NET, HTML, PHP, JavaScript, and/or NodeJS a plus
Database Administration experience with MySQL, Oracle, MSSQL, and/or MongoDB a plus
Comfortability with Windows 7, OS X, CentOS (Linux experience is a plus)
Helpdesk / Service Desk Experience (highly desirable)
Flexibility to work in a shift environment with periodic shift rotation and days off

But wait, there’s more!
Paid time off every year to volunteer
2016 Best Company for Working Mothers
An in-house learning and development team to help shape and grow your career
Part of the Time Warner family of powerhouse brands

Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.