Looking for your next great adventure? mHelpDesk, an operating business of HomeAdvisor/IAC is a rapidly growing startup based in Fairfax, VA, and we are looking for you! mHelpDesk is changing the way home service providers manage their business. We build products that solve real problems and focus on the experience of the end user. We are looking for a Customer Success Client Onboarding who creates life-long customers by delivering a delightful customer-obsessed experience, dramatically increasing active use and revenue growth. We employ an engaged and relational onboarding process to manage customers through the early phases of account acquisition, activation and adoption. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.
Life at mHelpDesk
mHelpDesk is not your average startup. We are a fast growing company that was recently acquired by a major internet brand. This is a great opportunity for you to get involved at an early stage. Think of us as a startup without all the risks of working for a startup. That means no late (or missed) paychecks, no need to find your own expensive health insurance plan, no working for a tiny fraction of your market value. It also means no corporate atmosphere with strict dress code or stuffy bureaucracy to drown out your ideas.
We value every team member and if we hire you, it’s because we think you can do big things with us.You can learn more about our work environment and product here: http://facebook.com/mhelpdesk
In addition, you’ll need to be able to:
mHelpDesk is a leading provider of web-based service management software that is revolutionizing how companies manage their customers and service tickets. We’ve grown our customer base to 6,000+ companies over three years by offering superlative support and a hassle-free sales experience from a smart and dedicated team of support specialists who also guide customer trials through the conversion process. mHelpDesk was rated 5 Stars in Capterra, and has been featured onCBS Money Watch,Tech Crunch,Washington Business Journal, andThe Boston Globe. Learn more at www.mHelpDesk.com.
You will be joining a bright group of experienced folks who love what they are doing to create a unique experience for our customers. Individuals seeking employment at mHelpDesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Job Type: Full-time
Salary: $18.85 /hour