HVAC Service Coordinator

American Mechanical Service - Laurel, MD

Company Information:
Be part of a growing Employee Owned Company! American Mechanical Services (AMS) is a dynamic organization focused on serving commercial, industrial and institutional property owners and managers through a strategic partnership.

American Mechanical Services facilitates the long-term management of HVACR, and Plumbing systems. We have locations in Denver, Colorado Springs, Dallas, Houston, San Diego, Washington DC/Baltimore, Los Angeles, and Indianapolis. We are a company dedicated to growth of our employees and customer base.

AMS rewards your commitment with great wages, benefits including Employee Stock Ownership Plan (ESOP), PTO, major medical, 401-k, and career opportunities. Join our team and enjoy the rewards of working where you can make a difference in our entrepreneurial environment.

Job Description:
Focus on customer satisfaction, technician quality services, and achieving company service objectives. Major responsibilities include:

Receiving customer phone requests for service.
Selecting and dispatching appropriate service technician.
Maintaining positive relationships with customers and technicians.
Ordering parts/tools from supply house for technicians.
Issuing computer generated purchase orders for technicians.
Processing monthly preventative maintenance reports.
Track contracts to ensure conformity to agreement.
Input technician labors hours to computer for payroll purposes.
Maintain all files of Service Contracts, Work Tickets, quoted jobs
Process weekly billing worksheets
Set up sold jobs/contracts assigned to the supervisors
Coordinates activities with Service Supervisors

Job Requirements:
Strong interpersonal and communication skills.
Computer skills, particularly keyboard manipulation.
Works well under pressure in a fast paced environment.
Able to handle multiple tasks at once.
Some overtime is expected
Exposure to heating and air conditioning industry helpful but not necessary.
Purchasing Experience.

ESOP - Employee Stock Ownership Plan
Health Plan- Multiple PPO and HMO's Available
Dental Plan
Life Insurance
Vision Plan
Short-Term Disability
Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
Blanket Travel Accident
Accidental Death and Dismemberment (AD&D)
401-K Plan Company Match
PTO (Paid Time Off) for vacation, sick days, and personal business
Flexible Spending Accounts-Health Care & Dependent Care Reimbursements
Employee Assistance Plan-Offers resources at no costs for many of life s issues /concerns
Legal Services-Limited services at no costs for some legal needs
Note: Listed benefits are brief and general in nature and not complete. Summary Plan Descriptions should be consulted for full details.