AdhereTech is a digital health company (powered by software & data) located in downtown New York City - and we are changing how patients take and manage their most crucial medications. AdhereTech is able to partner with the world's largest healthcare companies to improve care for tens of thousands of patients, every day.
Within the past year-plus, data has been published by three of the largest healthcare companies in the US, proving that AdhereTech benefits all patients, especially those with serious diseases like cancer, auto-immune disorders, rare diseases, and more: www.AdhereTech.com/Evidence
About the role:
AdhereTech is looking for a strategic and experienced Account Director to own and grow our accounts with Fortune 500 pharmaceutical and pharmacy customers. This diverse role will report directly to AdhereTech's VP, Strategy and Client Relations, and collaborate closely with the entire Business team as well as cross-functionally with both the Data and Support/Operations teams.
You will own key customer accounts, and play a lead role in business development related to your accounts. This includes: working with colleagues to identify potential opportunities and participating and where appropriate, supporting proposal development & pitches, and providing your subject matter expertise in patient insights, program design, content generation, digital engagement, and program measurement.
As with any growth-stage firm, the role will expand and evolve over time. Additionally, most of AdhereTech's product and strategy decisions are made as a team, and this role will have a real influence on the direction of the company. This is an exciting opportunity for an experienced account manager and industry expert to grow an already successful digital health business model, working with us to build out additional strategic capabilities.
Manage key multi-million dollar customer accounts, mainly Pharmaceutical Manufacturer customers including tracking of key performance indicators by account and addressing bottlenecks to growth for each.
Provide subject matter expertise around patient insights, program design, content, and digital execution for reactive and proactive business development activities.
Fully integrate into business development process for digital adherence services for Fortune 500 partners, including: prospecting plans, owning strategic dialogue, supporting RFP responses, leading client meetings, and developing pitches as appropriate to provide optimal patient and program design insights and support.
Collaborate with Strategic Sales team and Operations team to ensure successful program execution and partnership with customers.
Navigate complex customer dynamics, gather key themes, learn and iterate on successful strategies for managing.
Build greater depth & breadth of positive long-term relationships at key accounts, with an emphasis on partnerships that drive network effects (e.g. Trade teams) and/or important decisions for the customer (e.g. Finance and Data teams).
Assist with budget forecasts, contracts, and strategic messaging about the value of the AdhereTech program.
Generate improved processes either internal (e.g. account management tool) or external (e.g. better contract structure) that drives efficiencies for the team.
Lead the management and growth of AdhereTech's largest pharmaceutical and pharmacy accounts.
Support and execute on deliverables or account management requests for customers.
Recurring touchbase conversations, reporting, and in-person meetings with customers.
Co-own and plan communication strategies to customers.
Co-own budget and program growth forecast models and associated contracts.
Convey the value proposition of the program to healthcare customers, in a clear and appropriate manner.
Understand all aspects of AdhereTech's product that are relevant to key accounts, to a degree that you can effectively explain it to users of any age, demographic, and level of tech-savviness.
Contribute to strategic growth initiatives for Pharmaceutical Manufacturers, and associated entities (e.g. 3rd party patient service hubs).
Gather customer pain-points and bottlenecks, then play an important role in developing solutions.
Execute on research projects to collect useful information about potential opportunities.
Provide account leadership to oversee strategic and operational fulfillment of relevant deliverables for initial won projects, leveraging team resources including insights generation, journey mapping, digital deployment, and content generation.
Provide thoughtful and actionable feedback to all areas of the company.
Previous account management or client-facing roles within healthcare (pharmaceutical, pharmacy, and/or medical device industry experience is preferred)
7+ years of industry experience preferred.
Strong client handling and business development skills and acumen.
Deep experience of being liaison with senior-level stakeholders to identify needs and develop strategies to address.
Ability to independently design content and execution.
Demonstrable leadership and influencing skills of peers, business partners, clients, and associates.
Strong organizational, planning, project management, logistics, and computer skills.
Good analytical and problem-solving skills with the ability to develop and articulate recommendations and solutions based on this analysis.
Attention to detail and ability to work simultaneously on multiple priorities.
Ability to work independently and as a team player.
Ability to work in a fast-paced environment maintaining flexibility and changing priorities to meet demanding timelines.
Strong passion for leveraging healthcare technologies to improve patient care.
Enthusiastic, analytical, positive, hard-working, creative, friendly, team-player, and open-minded.
Experience with being client facing and owning relationships for Fortune 500 accounts.
Strong presentation and communication skills.
Experienced in Excel and PowerPoint.
Experience and/or interest in early-stage and/or growth-stage firms.
Ability to both work well on a team and to self-manage in an evolving role.
Must be able to work with the full AdhereTech team at our company offices in Manhattan (not counting business-related travel).
Why You Should Join Us
Sunny new office located in downtown Manhattan with gorgeous views of the Hudson River and Statue of Liberty
Competitive base salary, commission plan, and participation in the company equity plan
Medical, dental, and vision benefits for you and your family
Access to pre-tax commuter benefits
Company sponsored 401(k) plan
Flexible vacation policy
Fully stocked office snacks
Fun and exciting team events
Dog friendly Fridays
Want to learn more about AdhereTech?
Check us out here!