The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.
The function of the General Manager (GM) position is to manage and control the day to day operations of the club according to set policies and procedures and business practices.
The position reports directly to the executive in charge of club operations and / or the Regional Manager.
All front desk, customer service, maintenance and fitness training personnel assigned to the respective club report directly to the General Manager.
Essential Duties And Responsibilities
Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.
Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills.
Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.
Promote a superior customer experience within the club
Complete annual Management appraisals.
Actively promote the Planet Fitness brand within local communities.
To grow the business in regards to sales profit, and to motivate staff to achieve this same goal.
Ensure accurate and timely daily deposits.
Ensure and monitor compliance with all policies, procedures and standards.
Monitor performance and effectiveness of staff to meet or exceed revenue goals.
Monitor inventory in the club, ensuring there are adequate supplies.
Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
Responsible for Brand Excellence Review coordination and on-going preparation.
Responsible for completing monthly self-inspections.
Ensure the accuracy of club documentation.
To undertake all mandatory training as required by PFMW and participate in appropriate in-service training when required.
Maintain strict confidentiality of all information acquired at all times.
Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.
Responsible for being up to date with current company policies and procedures and adhere to them.
To undertake any additionally duties or assignments within the overall scope of this position
Ability to manage multiple responsibilities
Solid work ethic with strong decision making skills
Self-starter who takes initiative with minimal direction and supervision
Comfortable working a flexible rotating schedule
Basic computer, math, and communication skills required
Superior customer service skills, preferably in the fitness industry
Solid supervisory, diplomacy and listening skills
Basic computer proficiency (Microsoft Suite)
Strong problem resolution skills.
Hard working, goal oriented, enthusiastic and energetic!
Two years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
A High School Diploma Or Equivalent required
A Bachelors Degree or four years supervisor or manager experience preferred
Must be CPR/AED certified
Ability to travel to other clubs as needed
Planet Fitness is an Equal Opportunity Employer
The job requirements list is not a complete description of responsibilities, but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary.