Training Specialist

United Biosource Corporation - Memphis, TN3.3

Full-timeEstimated: $52,000 - $76,000 a year
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Job Description

Job Title:
XTR01F - Training Specialist

Brief Description:
The Training Specialist position is primarily responsible for facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training. This position provides consultation through the assessment, evaluation, and development of both existing and new training programs and materials.

Specific job duties:
  • On-boarding employees and contingent workers to ensure they have the knowledge, skills and abilities to meet customer expectations and enterprise goals.
  • Develop and deliver standardized system and process training via classroom methods. This may include travel to other distribution center sites.
  • Consult with program participants and management to evaluate impact of training programs.
  • Review quality and performance records to determine opportunities for review and retraining needs that may be associate specific.
  • Respond to specific training requests by leadership team or quality.
  • Develop, maintain and update training program and materials to reflect updated systems or processes.
  • Provide feedback and conduct periodic retraining where quality or performance issues are noted or when system or process changes require training.
  • Deliver customized program training via classroom or other methods.
  • Continually update existing programs to reflect business enhancements.
  • Administer practical exercises to evaluate trainee’s comprehension.
  • Ensure training objectives and goals are related to business objectives or client needs.
  • Responsible for maintaining all training records.
Supervisory Responsibility:
  • Project Management of project content updates, working with SMEs to approve updates.
  • Close communication with supervisors documenting adherence and performance while in the classroom.
Desired Skills and Qualifications:
  • Bachelor’s degree in business, training or related field or equivalent work experience.
  • 3-5 years relevant experience or Master’s degree; operations or business environment and 3-5 years’ experience in applications training.
  • Proven ability to develop training courses and supporting documentation.
  • Experience in conducting needs analysis and operations application functionality.
  • Proven ability to identify customized strategies and tactics for success in training delivery.
  • Understanding of adult learning techniques.
  • Excellent presentation and communication skills.
  • Excellent internal and external customer service skills.
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