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Internet Customer Support Representative (Orem, UT)
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of “America’s Best Employers, as well as the Forbes 2019 list of “America’s Best Employers for Diversity.” The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.
At Vivint Internet, new technology, innovation, and discovery are our top priority. That’s why we hire hardworking, passionate people who are driven to revolutionize the connected home experience. Are you bright, inspired, and prepared to push yourself every day? Do you want to be on the cutting edge of technology and get great benefits while you’re at it? Then come work at Vivint Internet and find out how your life in the workplace can become a rewarding and simply smarter experience.
Why you want this job:
Our state of the art, high tech call floor provides a work hard play hard experience that assists our Internet Customer Support Representatives in going the extra mile to impress our customers. We pride ourselves in creating a work environment that will help you to grow and succeed. Are you typically the first to know and talk about new routers and computers that just came out? As one of our Representatives, you will work hands on with equipment and amaze customers as you help troubleshoot their Internet issues. Our Representatives start out making $13.00 an hour with an opportunity to grow and develop into more career based opportunities. However, we’re just getting started with benefits. Are you tired of the same old packed lunch? As an employee, you can enjoy a free and delicious meal of choice for every 8 hours worked. You can also enjoy perks including an onsite health clinic, workout facility, full size gym, paid time off and much, much more. Did we mention you also get to work with some of the best people in our incredible Lindon Call Center? Come join the Internet Revolution!
Who You Are:
Works well with a team
Be able to build and innovate processes
Things you’ll do:
Answer customer calls regarding their Vivint Internet accounts•
Troubleshoot with customers regarding a variety of systems
Manage customer accounts
Provide accurate and complete account information
Answering Billing, Account Creation, and NIS, Retentions and Cancellation questions + anything else we need done for the customer
This job is for you if:
- You are a logical, free thinker
- You like math
- Can keep your cool under pressure
- Speak in coherent sentences
- Have confidence
- Are a gamer
- Are outgoing
- Know how to have fun while working hard
- Can take accountability
- Demonstrate attention to detail
- Familiar with basic Microsoft programs
- Can adhere to an attendance policy