Technical degree or equivalent technical training and experience including industry certifications. THIS ROLE REQUIRES AN EXTENSIVE AMOUNT OF TRAVEL - UP TO 65% - 75%, TO POTENTIALLY ANYWHERE IN THE UNITED STATES. PLEASE ONLY SBMIT CANDIDATES WHO ARE ABLE TO COMMIT TO THIS TYPE OF SCHEDULE.
Experiencing supporting Public Safety and law enforcement customers a plus
The Technical Support Specialist III position is responsible for managing or assisting on-site support for client’s Arbitrator customers experiencing product issues that cannot be resolved remotely. This position is responsible for helping our customers realize the full value of the client’s products, services and solutions. The Technical Support Specialist III role focuses on the following core areas: technical issue management, post-sales support, short term on-site support services, customer satisfaction, with a focus on product re-work, remediation efforts, and quality issues management.
Education & Experience:
Carries out complex technical assignments to install, troubleshoot, modify, and repair PSCNA products and solutions at customer sites, with minimal assistance or supervision.
Effective and efficient troubleshooting, while working in potentially high pressure circumstances, in achieving 100% problem resolution of repair activity with 24 hours of arrival at customer site.
Communications: Key communications contacts (internal/external) and level of persuasion required
Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position, and in PSCNA activities, in general.
Capability in effective communication with internal departments (Technical Support, PMO, Sales, Product Teams, Spare Parts, Engineering, Order Processing, Accounting, etc.)
Document and share newly found information or trouble shooting techniques with other hotline, engineering, technical service managers and field service teams.
Must have excellent customer service skills.
Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities.
Ability and willingness to travel extensively (often 65%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours.
AllSTEM Connections is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
Job Types: Full-time, Contract