Housekeeper/Laundry Attendant

Clarion Inn & Suites - Tulsa, OK (30+ days ago)3.6


SUMMARY STATEMENT:

The housekeeper is responsible for upholding the company's cleanliness standards of all guest rooms and common areas located in the hotel.

PRIMARY DUTIES & RESPONSIBILITIES:

Cleaning Responsibilities -

  • Change and replace all bed linens and towels.
  • Sanitize and clean all restrooms.
  • Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
  • Vacuum/mop all floors.
  • Restock all room amenities.
  • Assure all rooms are set up to company standards.
  • Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service -

  • Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned -

  • Completes daily housekeeping report.
  • Informs the Head Housekeeper or Front Desk Staff when rooms are ready to be inspected and ready for new customers.
  • Reports any maintenance, security, or safety issues to the appropriate staff.

SKILLS, EDUCATIONS BACKGROUND AND EXPERIENCE:

  • High School Diploma, GED, or equivalent years of relevant work experience is required.
  • Previous housekeeping experience is required.
  • Ability to efficiently work under time constraints.
  • Superior customer service skills.
  • Ability to work with cleaning chemicals.
  • Must be able to lift, push, and pull 25-50 pounds frequently.
  • Must be able to work a flexible schedule.

Job Type: Full-time

Experience:

  • Housekeeping: 1 year (Required)

Education:

  • High school (Preferred)

Location:

  • Tulsa, OK (Required)

Work authorization:

  • United States (Required)