Wellness Account Manager

Integrated Health 21 - Pittsburgh, PA

Full-timeEstimated: $64,000 - $85,000 a year
EducationSkillsBenefits

Integrated Health 21 (IH21) is a national provider of on-site health and wellness screenings for corporations throughout the United States. Our mission is to partner with insurers, employers and employees to improve health and manage healthcare costs. Integrated uniquely creates value for our customers by partnering with them to meet their health improvement and cost reduction goals. We provide customer-centered, high quality, and cost effective services by employing highly trained professionals and by engineering processes that improve customer experiences at all levels of delivery. We are currently looking for a Full-time Account Manager to work at various client sites.

Integrated Health 21 is an affiliate of The Tomayko Group, LLC (TTG) and has been recognized as:
*One of the Region's Fastest Growing Private Companies
*One of the 25 Largest Life Sciences/Medical Devices Firms
*One of the Top 50 Best Places to Work in Western Pennsylvania
*Healthiest Employer in Western Pennsylvania, Small Companies Class

PURPOSE OF THIS POSITION:

Responsible for coordinating a team of Lead Health Screeners in their day-to-day work leading biometric screening events. Responsibilities include account management, quality assurance, supervision, training, staffing/scheduling, creation of policy and procedures and strong client interaction.The Account Manager supports and leads the field teams to deliver consistently high quality, well executed events.

RESPONSIBILITIES:

  • Act as a liaison for internal and external communications with assigned accounts to ensure a positive relationship with the client.
  • Ensure timely and effective delivery of services by ensuring coordination between staffing, scheduling and client.
  • Participate in day-to-day needs of each assigned account including but not limited to set up of new screening events, internal and external communication, and support/maintenance issues.
  • Lead direct reports to consistently deliver excellent screening events by promoting engagement, inspiration and leadership.
  • Design, customize, communicate and implement client specific training of the Screening staff, including client expectations, client’s culture, biometric data collection and all event logistics prior to the screening event.
  • Attend and participate in all aspects of high profile screening events to ensure successful execution of the event.

EDUCATION/LICENSE REQUIREMENTS:

  • Master’s Degree in a Health Promotion or Health and Wellness related field preferred
  • Bachelor’s Degree in Health Promotion or Health and Wellness related field necessary
  • 5 years industry related work-site health screening experience preferred or equivalent combination of education and experience
  • 5 years prior experience in direct supervision including hiring and performance management
  • Experience supervising a remote employee workforce preferred
  • Current CPR and First Aid certifications required.

SKILL REQUIREMENTS:

  • Excellent verbal and written communications skills along with interpersonal skills.
  • Proficiency in Microsoft Office programs including Word, Excel, Outlook and SharePoint.
  • Confidence in tablet technology and applications required.
  • Strong organizational skills and attention to detail along with the ability to effectively prioritize work demands and project coordination.
  • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity.

WORKING CONDITIONS:
Work is primarily performed out of a home office in an ergonomic and dedicated office space. Frequent Regional Travel required. If needed to attend screening events, work is performed in a corporate/conference room type setting. Some light lifting and carrying is required. May be required to lift and push/pull up to 30 lbs. Must be able to stand for up to 6 hours.

OCCUPATIONAL EXPOSURE:
Exposure to blood and body fluids, employee is required to wear Personal Protective Equipment.

PHYSICAL DEMANDS:
75 % Standing 10 % Sitting 15 % Walking
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Integrated Health 21 provides reasonable accommodation to allow qualified individuals with disabilities to perform the essential functions of the job. Reasonable accommodation, due to disability, must be requested through the Integrated Health 21 Human Resources Department.

EOE

Job Type: Full-time

Experience:

  • Direct Supervision: 5 years (Required)
  • Biometric Health Screening: 5 years (Required)

Education:

  • Bachelor's (Required)

License:

  • CPR (Preferred)

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Others