Full Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at: Wells Fargo Stories.
Wells Fargo Merchant Services (WFMS) is a leader in the electronic payment services industry providing a full range of credit and debit card payment acceptance solutions for merchants of all sizes. Wells Fargo is ranked as the 5th largest U.S. Acquirer and processes over $488 billion in payment volume with 7.4 billion transactions. There are 1150 team members in WFMS located across the United States.
This exciting newly created executive role will be instrumental in Wells Fargo’s Merchant Services (WFMS) continued transformation and our commitment to help customers succeed nancially by delivering on our vision and brand promise.
This highly visible position reports to the Head 0f Strategy & Customer Experience and collaborates extensively with the leaders of the WFMS business leadership team and other bank partners, including our joint venture partner, Fiserv.
The Strategy Leader will be responsible for strategy work that will define WFMS Target Operating Model (TOM) to achieve transformational advancements that drive growth, increase effectiveness and improve the customer experience. The individual will work with the WFMS leadership team to define the scope of the key changes and transformational shifts required of the organization to achieve the TOM. He/She will oversee the research of trends, customers, competitors in order to create frameworks to prioritize opportunities and connect strategy.
The candidate will have a track record of successfully developing and driving strategic initiatives and long-term strategic vision, delivering findings and recommendations to varying levels of leadership. The role demands strong consulting, strategic planning, business case development and relationship management skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed environment with diverse teams. The role requires a passion for developing new strategies and enhancing proposed initiatives, follow through on developed strategies into implementation, a unique ability to balance important long-term strategic and short-term urgent priorities, and a personal desire and accountability for positive client and shareholder change.
A successful candidate will possess:
Strong critical thinking and problem solving skills
Ability to translate business strategic objectives into critical transformation levers in support of long-term business planning
Solid business acumen including competency in identifying, comprehending and synthesizing industry data, creating hypothesis of market trends and assessing implications; exceptional quantitative, analytical, and conceptual problem solving capabilities
Ability to challenge the status quo via optimized solutions to drive better business performance through alternative solutions
Drive qualitative and quantitative analysis
Formulate hypotheses and identify actionable insights that challenge the status quo
Versed in a range of problem solving approaches and capable of optimizing techniques to yield best results
Leverage competitive research and best practices to develop a comprehensive strategy and competitive solutions
Strong written and verbal communication skills with the ability to develop messaging and present to senior stakeholders including executive committee members as required
Effectively communicate complex concepts to senior leadership while clearly identify critical actions and decision points to support strategic objectives
Team engagement & stakeholder management
Ability to develop and maintain relationships with key partners and stakeholders
Strong influence skills to help the teams prioritize and converge on key opportunities & actions in support of a strategic roadmap
Manage large-scale, cross-functional teams with matrixed partners for priority transformation programs
Identify, structure and execute own large-scale programs aligned to program and roadmap measureable objectives
Anticipate issues and put in place mitigation strategies; see dependencies across program workstreams
Bias for action
Track record for driving parts of large scale transformations
10+ years of strategic planning experience
5+ years of management experience
Other Desired Qualifications
10+ years of strategy, product management or business development experience
A BS/BA degree; Master’s Degree, MBA or higher preferred
Management consulting experience at a top-tier consulting firm
Program management experience
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
Experience with strategic planning and prioritization with strong link to P&L impact
Experience with global operating model design, product and process transformation, financial planning and business case development, change management, and relationship management
Experience in management consulting or business strategy
Experience with business strategy in the financial services industry
Exposure to working in Agile operating models
Experience in the digital space to drive support of strategic initiatives across the business
Experience driving parts of large-scale transformations
Strong critical thinking and problem solving skills
Experience effectively communicating complex concepts to senior leadership while clearly identify critical actions and decision points to support strategic objectives
Experience identifying, structuring, and executing own large-scale programs aligned to program and roadmap measureable objectives
Experience developing and/or consulting on strategic corporate marketing initiatives
Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
Location: Charlotte, NC; San Francisco, CA; New York, NY; Minneapolis, MN; Atlanta, GA; Phoenix, AZ; other locations may be considered