Desktop Technician

CompuCom - Feasterville-Trevose, PA3.4

30+ days agoContract$21 an hour


Provide technical support to employees for PC issues resulting from PC migration to Windows 10. Work closely with customer to ensure data is transferred to a cloud-based storage prior to imaging PC and recovering the data after imaging is complete. Keep comprehensive accurate records of work completed. Perform general maintenance tasks and resolves issues quickly. Communicate highly technical information to both technical and non-technical personnel. May assist training customers on new options and process associated with Windows 10. May involve use of problem management databases and help desk system.

This contract position is expected to be 6 months in duration.

Job Duties: Desktop Tech I*

  • Travel to the following locations required: Trevose, PA, Boulder, CO, Bellevue, WA, Minnetonka, MN, and Woodlands, TX
  • Provide support to PC users during Windows 10 migration
  • Maintain accurate data on Customer PC inventory and installation issues
  • Migrate user data to cloud-based storage and recover data after PC imaging
  • Diagnose and repair system issue occurring due to PC imaging process
  • Provide services in a timely professional manner

Position Requirements: *Desktop Tech I*

  • Experience with Microsoft Windows 10
  • Experience imaging PCs using USB devices
  • 2-3 years’ experience supporting PC Hardware and software
  • Work well independently – minimal supervision
  • Ability to handle multiple projects

*MOST IMPORTANT SKILLSET (in order of importance)
1) Customer service skills
2) Attention to detail
3) Work well independently*

Job Type: Contract

Salary: $21.00 /hour


  • Windows 10: 2 years (Required)
  • Troubleshooting Hardware and Software: 2 years (Required)
  • Break-Fix: 2 years (Required)


  • Passport (Required)