Assistant General Manager (AGM)

Cinepolis USA - San Mateo, CA4.2

Full-timeEstimated: $59,000 - $79,000 a year
EducationSkills

Come and be a part of the exciting and continually growing team at Cinépolis USA!

**This role will be training in Los Angeles, until our opening in San Mateo [summer 2019]**

ROLE PURPOSE

The Assistant General Manager is a brand ambassador who reinforces the company goals, values and mission statement while ensuring Cinépolis USA standards of luxury service. The Assistant General Manager is responsible for managing all Front-of-House functions of the theater including but not limited to: Guest Services, Servers, Bartenders, Runners, Expediter, and Concessions. Provide excellent guest experience to our guest and employees and oversee the quality, and consistency of our service, food, and beverage.

RESPONSIBILITIES

  • Assists the General Manager in hiring hourly and exempt staff; provides on-the-job training, feedback, and coaching sessions
  • Ensures employee adherence to company policies and procedures in partnership with HRBP
  • Supervise day-to-day activities of multiple hourly and salary staff members
  • Assigns work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
  • Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions
  • Assists the General Manager with the implementation and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN
  • Commitment to oversee guest relations, resolve guest concerns and recognize staff for outstanding guest service
  • Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
  • Manages and supervises the In-Seat Dining process and guest experience
  • Responsible for all operations, including, but not limited to: Training, adherence to Company policies/procedures, guest relations, attendance, labor management, financial and cash management, inventory, developing movie show times and building maintenance and financial management
  • Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
  • Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
  • Ensures a safe working and guest experience environment to reduce the risk of incident, injury and food handling related issues
  • Attend and participate in meetings and training
  • Enforce Cinepolis values to other employees
  • Other duties as assigned

QUALIFICATIONS

  • Bachelor’s Degree in Hospitality, Management or related field preferred
  • 3-5 years of management experience in high volume entertainment and/or restaurant, with a strong emphasis of Food and Beverage experience
  • Full service background, have restaurant knowledge, including inventory and operations
  • ServSafe certification preferred
  • Availability to work during holidays, nights, and weekends with increased hours during peak times
  • Standing, walking, lifting, twisting, bending and traversing stairs on a frequent basis

SKILLS

  • Proven leadership and motivational skills
  • Displays a professional appearance and is a positive role model within the restaurant and Support office
  • Strong written and verbal communication skills
  • Strong decision-making skills
  • Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
  • High guest satisfaction expectations and focus
  • Resourceful problem-solving skills
  • Self-motivated and results driven
  • Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
  • Holds self and others accountable to consistently maintain high performance standards

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Experience:

  • Management: 1 year (Required)
  • HR Hospitality Recruitment: 1 year (Preferred)
  • Time Management: 1 year (Preferred)
  • LMS: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)