The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner. Performs patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.
Essential Duties and Responsibilities:
Perform job in accordance with Company Mission, vision and goals.
Provides exceptional customer service to patients and their families.
Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
Collects and verifies all demographic, Insurance and Financial information and enters information into Electronic Medical Record (EMR).
Assists patients with Phreesia tablets and medical forms, as necessary.
Obtains patient emails for patient portal registration.
Collects co-pays, co-insurances, deductibles and past due balances for all patients. Performs daily reconciliation of all money collected.
Processes patient intake forms and schedules follow up appointments through EMR.
Schedules patient procedures in accordance with insurance guidelines.
Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
Ensures all necessary paperwork and documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and present at the time of service.
As needed, handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.
Makes appointments via telephone, patient portal and in-person.
Responsible for copying, barcoding, and scanning medical records, as needed.
Responsible for maintaining cleanliness of patient waiting area.
Prepares procedure packets.
Checks work e-mail on a regular basis throughout the workday.
Participate in and complete all required trainings and in-services.
Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or GED
Must have excellent written and oral communication skills, including exceptional customer service.
Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
Must be able to work individually as well as within a team.
Must be able to accurately collect and maintain money.
Must be able to follow both verbal and written instructions.
Must be able to work a flexible schedule.
Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
Must be able to multi-task and prioritize.
Must demonstrate extreme attention to detail.
Must possess strong organization skills.
Must be able to problem solve and use reasoning.
Must be able to meet predefined quality standards.
Must maintain and project a professional attitude and appearance at all time.
If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
If working in an ASC, must complete two (2)-step PPD.
Must complete all regulatory competencies in accordance with working in the ASC.
Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.
Associate’s Degree from an accredited college or university.
One (1) year of prior experience working with an Electronic Medical Record (EMR).
While performing the duties of this job, the employee will spend long hours using office equipment, computers surgical equipment and must frequently lift and/or move supplies and materials. This is a busy position with constant activity and interruptions, which will require the employee to meet with patients and other visitors on a regular basis. Must be able to stand, walk or sit for an extended period-of-time. The employee must frequently lift or move objects weighing up to 10 pounds and occasionally lift or move objects weighing up to 25 pounds. The employee must be able to assist with moving patients up to 350+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus .
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have reliable transportation. Travel for this position may be required up to 25%.While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.The employee must have reliable transportation.
We offer competitive salaries with benefits (health, dental, vision, 401K, PTO, etc.), a great team environment, and opportunity to be a part of something great!
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, or disability status. EEO/V/D