Access Services Librarian

Yale University - New Haven, CT4.3

Full-timeEstimated: $53,000 - $72,000 a year
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EducationSkills
Position Focus:
Reporting to the Associate Director for Collections, Research & Access for the Divinity Library, this position is responsible for the direct oversight of circulation, interlibrary loan, course reserves, document delivery, and stack maintenance at the Divinity Library. Establishes, implements, and evaluates policies and procedures for these services. Responsible for hiring, training, scheduling and coaching permanent and student staff. Provides high-quality and user-focused customer service consistent with Yale University Library (YUL) standards and best practices; interprets policies and procedures. Acts as a dedicated resource for staff, students, faculty, and other library users, both within the Yale University community and beyond.

As the Divinity Library’s assessment coordinator, works with the YUL office of Assessment & User Experience Research. Following protocols established by AUXR, leads the Divinity Library in the collection and use of data for statistical purposes, teaching and learning, and collection development. Compiles data about the Divinity Library for YUL and external organizations such as accrediting bodies. Represents the Divinity Library in the YUL Assessment Community of Practice.

Regularly participates as a member of the Planning and Policy Group (PPG) of the Divinity Library and shares with other M&P staff responsibility for proposing and reviewing policy issues in all areas of library service.

1. Hires, trains, schedules, and supervises a team of approximately 16 student employees.
2. Hires, trains, coaches, and evaluates an Evening and Week-end Supervisor (C&T position).
3. Manages stack maintenance and logistics, including shelving, shifting, and transfer to storage.
4. Maintains collection security.
5. Develops, implements, and maintains documentation, policies, workflows, and procedures related to access services.
6. Processes notices and reports and resolves complex circulation problems.
7. Participates in planning and implementing new services and supporting and improving existing services.
8. Responsible for ensuring consistency in service quality, policy interpretation, and procedures.
9. As the Divinity Library’s assessment coordinator, works with the YUL office of Assessment & User Experience Research.
10. Works with other units that support library operations, such as technical services, special collections, collection development, Library IT, facilities maintenance, and security.
11. Analyzes statistical information relating to access services and use of collections for annual reporting.
12. Evaluates effectiveness of library assessment activities on a regular basis and makes recommendations on ways to strengthen assessment activities.
13. Participates in library system-wide planning, committees, and work groups, and engages in campus, regional, and national professional organizations and collaborative activities.
14. May be required to assist with disaster recovery efforts.
15. May preform other duties as assigned.

This position will be assigned a rank of Librarian 1 or 2 based on a combination of professional experience and accomplishments. Librarian ranking information can be found at: http://bit.ly/YULRanksPromotions

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Essential Duties

1. May be responsible for staffing and services in the following areas: information desk, circulation, course reserves (electronic and print), resource sharing, stacks maintenance, privileges, security, and/or oversight of and liaison for facilities operations. 2. Participates in hiring, training, coaching and evaluating the work of access services staff members. 3. Participates in planning and implementing new services, and supporting and improving existing services. 4. Responsible for ensuring consistency in service quality, policy interpretation, and following procedures. 5. Works with vendors or other units that support library operations, such as technical services, collection development, Library IT, facilities maintenance, and security. 6. Participates in departmental library access services program planning. 7. Participates in library system-wide planning, committees, and work groups, and engages in campus, regional, and national professional organizations and collaborative activities. Participates in professional activities outside of Yale and monitors developments and best practices elsewhere to help ensure the excellence of Yale's collections and research support services. 8. May be required to assist with disaster recovery efforts. 9. May perform other duties as assigned.

Required Education and Experience

1. Master's degree from an ALA-accredited library school. In selected instances, a post-graduate degree in a related discipline may be required or substituted for a master's degree in library science. 2. Demonstrated excellent oral, written, and interpersonal communications and analytical ability. 3. Demonstrated record of designing projects and bringing them to a conclusion in a timely fashion. 4. Experience working collegially and cooperatively within and across organizations. 5. Experience working collaboratively and independently with varied groups within a complex organization and rapidly changing, team environment. Yale University assigns ranks to librarian positions based on a combination of professional experience and accomplishments (see range assigned to this description as noted in the posting position title). Librarian ranking information can be found at: http://www.library.yale.edu/about/departments/lhr/rank.html

Required Skill/Ability 1:
Demonstrated excellent interpersonal, analytical, and communication skills, including the ability to actively listen, understand, and articulate user needs.

Required Skill/Ability 2:
Demonstrated commitment to providing excellent customer service.

Required Skill/Ability 3:
Demonstrated ability to prioritize, multi-task and meet deadlines, and to conceptualize and conceive new solutions to problems with creativity and flexibility.

Required Skill/Ability 4:
Demonstrated ability to work both independently or collaboratively in a diverse team environment, and to effectively build partnerships and promote the library.

Required Skill/Ability 5:
Demonstrated excellent computer and technology skills with a strong interest in emerging technologies.

Preferred Education, Experience and Skills:
One year of supervisory experience, preferably in a library. Experience with interlibrary loan and/or electronic reserves, or other bibliographic systems. A Master’s degree in a theological or religious studies discipline.

Drug ScreenNo
Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

NoteYale University is a tobacco-free campus