Director, Advisor Training Center of Excellence (Virtual)

Prudential - Newark, NJ3.9

Director, Advisor Training Center of Excellence (Virtual)-AGE0001U

The Director, Centers of Excellence, has two key areas of responsibility. The primary one is recruiting, selection, training, coaching, and ongoing development of the Managers of Training for the Centers of Excellence. The secondary, but as important, responsibility is the oversight of the delivery of the producer and management curriculum, training processes, and key development initiatives through the Centers of Excellence at a national scope. This role can be located virtually anywhere in the continental United States. This Director, Center of Excellence, reports directly to the Management and Practice Development Vice President

The Centers of Excellence are:
Sales Skills and Client Engagement
Team Coaching
Advisor Service and Financial Planning
New FP Training and Technology Adoption

Responsibilities include:
Manage the Managers of Training for the Centers of Excellence and recruit, select, train, coach, and develop the Managers of Training for the Centers of Excellence
Identify gaps in skills and knowledge in the curriculum and training processes for their work stream’s Center of Excellence on a national scope
Communicates these gaps, recommends and implements solutions
Establish metrics, on a national scope, in partnership with Prudential Advisors Senior Leadership team and Planning Analysis, for their workstream/Center of Excellence. Synthesizes information from the metrics and a variety of sources in order to maintain an overall picture of the centralized learning organization’s efforts and impact in the field, recommends and facilitates solutions when problems are identified
Participates, as a member of the Talent Development’s Directors team, understanding the strategic goals of the centralized learning organization on a national scope and Prudential Advisors, providing guidance on how training can optimally support the achievement of these goals
Communicate key issues to the Practice Development Vice President to identify additional strategies, curriculum, and learning events, for the centers of excellence that would be needed at a national scope for producer and management development in the field.
Ensures the utilization of all training methods at a national level (with a heavy emphasis on technology and virtual tools), based upon the field needs, Centers of Excellence training topics, and Professional Development and Prudential Advisors initiatives and key strategies
Ensures that there is strong collaboration with the field and Centers of Excellence on a national scope that provide for the development of Financial Professional’s skills and knowledge
Ensures that the field leadership understand how the Centers of Excellence support the achievement of the firms WIGs and objectives
Partners with all Centers of Excellence Directors and home office Subject Matter Expert teams for cross training in each Center of Excellence and the execution nationally of the training strategy and curriculum of the Centers of Excellence


Bachelors Degree required.
Five years plus experience with managing remote teams, training and development processes, and projects

Strong understanding of sales and sales practices required

Experience managing and leading groups of people who are both direct reports and home office resource teams

Ability to travel domestically as needed (25% minimum)

Experiencing managing centralized training teams who are specialists that support the field

Strong leadership skills

Strong Coaching skills

Strong communication skills

Analytical skills and experience in identifying gaps in skills and knowledge and doing training processes needs analysis

Strong relationship building, partnering, interpersonal, and collaboration skills

Problem solving skills and the ability to recommend and implement creative solutions for skill and process improvements

Strong facilitation and presentation skills especially in the area of virtual training and development

Demonstrated ability and skills to operate independently on a national scope

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.

Job Function Sales and Distribution
Primary Location United States-New Jersey-Newark
Other Locations United States
Schedule Full-time