Night Shift Customer Service (9PM - 5AM)

Midwest Foods - Chicago, IL (30+ days ago)


Midwest Foods is a wholesale produce distributor located in Chicago. We are looking for a full time Order Entry/Customer Service Representative for the night shift. This position answers phones and receives orders from our customers, as well as handles any additional customer service support they may require.

Shift:

  • Sunday to Friday (Saturdays off plus a flexed week day off)
  • 9PM - 5AM SHIFT

Job Description:

  • Manage high volume of phone calls
  • Able to handle finishing bills for 40 routes (600 invoices) in a timely manner.
  • Receive orders over the phone, e-mail, fax, and online and accurately enter them into the system
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Collaborate with co-workers to ensure all orders are entered for the day

Job Requirements:

  • Proficient using a PC or Mac as well as Microsoft programs
  • Strong phone presence and active listening skills
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Great attention to detail
  • Proven customer support experience
  • Experience in data entry and navigating databases
  • Flexible to work evenings and overnights, as well as holidays
  • Typing skills 60 wpm
  • High School Degree, or equivalent

Benefits:

  • Health/Dental/Life/Vision/STD/LTD Insurance
  • Vacation and PTO

Job Type: Full-time

Salary: $14.50 /hour

Experience:

  • Customer Service: 1 year (Preferred)

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
  • Chat