JOB TITLE: Field Service Engineer
LOCATION: San Diego, California
DIRECTED BY: Field Service Manager
PRIMARY RESPONSIBILITY: Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc. equipment.
Provide exceptional customer service as defined by the customer.
Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers.
Determine root cause of field equipment failures and provide recommended corrective action
To prevent reoccurrence.
Coordinate actions required by other functional departments listed above to complete field
warranty and service work in a timely manner.
Perform most practical and economical rework and repairs to customer’s satisfaction.
Perform field warranty and field service installation, repair, and start-up at customer site.
Assure the validity of customer warranty claims and determine responsibility.
Provide electronic condition found reports and field reports, which serve as objective evidence of customer satisfaction.
Travel as required.
Other duties as assigned.
EXPERIENCE PREFERRED/SPECIAL NOTES:
5 years “hands on” experience in mechanical, electrical and hydraulic systems.
Good communication skills and willingness to travel a must.
PHYSICAL REQUIREMENTS: Lift and/or move up to 50 pounds.
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.