- Communication Skills
- Writing Skills
As an associate in the Dynamics 365 Customer Engagement practice, you will actively participate in learning the Microsoft Dynamics 365 Customer Engagement solutions, including Sales, Field Service, Customer Service, PSA and Marketing applications, and engage in the full cycle of software implementation. This will include working directly with clients, learning their business and gathering the requirements of a tailored, effective software solution. Associates will have integral involvement in designing, building and documenting system enhancements, and then testing the results and training customer personnel in their use.
Perform business analyst functions
Engage in requirements gathering sessions with clients
Assist in the creation of design documentation
Hands on configuration of the application
Work with client to validate the solution
Assist with training
Perform ongoing support as needed
Work well with team members, clients, and other vendors
Participate in the Agile and/or Microsoft SureStep Iterative Methodologies
Bachelor's Degree in Information Technology, MIS, Accounting, Computer Science or other related business fields
Ability to travel
A minimum 3.0 GPA is preferred
Demonstrated ability to take initiative and work in a self-directed manner and develop strong working relationships with clients
Relevant, hands-on work related experience working in a team environment
Desire to learn and grow
Strong organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
Experience with Scribe a plus
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM US. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.