Guest Services Representative

Ideal Image - Stamford, CT (30+ days ago)3.0

We are looking for a highly motivated and skilled Front Desk Receptionist with recent sales and customer service experience. Associates work in a proactive environment with self-accountability. The Guest Services Receptionist is responsible for ensuring a positive guest experience, building relationships, and selling the value our services. The ideal candidate will bring excellent customer service skills, credibility and high integrity, coupled with an excellent work ethic.

The Guest Services Receptionist is responsible for:
Greeting guests in a friendly manner as they enter the center
Answering incoming calls
Scheduling the guest for follow-up appointments and placing reminder calls
Receiving guest payments
Upselling additional treatments
Ordering office supplies
Other duties as assigned


A minimum of 2 years in a customer service, guest oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer or similar)
Sales experience
HS Diploma or GED required
Microsoft Office experience
Must demonstrate great attention to detail
Must be able to multi-task
Reliability and flexibility with your schedule


Competitive compensation and bonus opportunities

Comprehensive benefits:
Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts
Employer-paid life insurance and short term disability
Parental Leave for any new or adoptive parents after a year of employment providing 8-12 weeks of full pay based on years of services and type of leave needed (full time employees)

Paid time off:
10 paid vacation days your 1st year and 15 paid vacation days your 2nd year of employment
6 paid company holidays

Additional benefits:
Employees receive one free treatment of each Ideal Image service per year
Additional discounted cosmetic services for employee, family, friends and friends
Casual work attire
Company-paid training
Amazing company culture
And more!