Front Desk Supervisor
Salary: $45,900 to $51,000 annually.
Benefits: Medical, Dental and Vision. Worksite Wellness Program, EAP, 457 retirement fund, 403B retirement plan with 3% matching after 1 year of employment, 160 PTO hours within the first year and so much more.
Your career, your legacy, your adventure.
Mountain Family Health Centers (MFHC) are in Glenwood Springs, Basalt, Avon, Rifle, and Edwards, Colorado. Each community health center is as unique as the town in which it is located, but all share the same mission:
“To provide high quality, integrated primary, behavioral, and dental health care in the communities we serve, with special consideration for the medically underserved, regardless of ability to pay.”
The career opportunities at Mountain Family brings with it the chance to work with an amazing team of professionals and be a part of a team who helps serve a rapidly growing patient population.
We are a strong and rapidly growing Community Health Center located in the beautiful Colorado Mountains, with strong schools, abundant outdoor activities, and vibrant communities. We provide integrated medical-dental-behavioral health care, with 5 clinics, 18,000 patients served annually, $17M annual operating budget, and 174 staff. We are recognized as a Level 3 Patient Centered Medical Home by the National Committee on Quality Assurance
At Mountain Family, you get to grow as a professional and develop the skills pertinent to meeting the needs of employees and patients. You will work with an experienced leadership team with multiple state and national awards for healthcare innovation. But most important, YOUR career will be about making a difference while living in paradise.
Mountain Family Health Centers Awards
NCQA PATIENT CENTERED MEDICAL HOME - LEVEL 3 (Highest National Recognition)
RAE Advanced Primary Care Medical Provider – tier 1 (HIGHEST REGIONAL RECOGNITION)
COLORADO COMMUNITY HEALTH NETWORK -ROCKIN’ THE HOUSE AWARD – 2017
COLORADO COMMUNITY HEALTH NETWORK- EMERGING LEADER AWARD – 2017
NACHC GEIGER GIBSON EMERGING LEADER AWARD RECIPIENT – 2008 and 2017
HEALTH LINKS™ HEALTHY BUSINESS LEADER – 2017
TOP FIVE COLORADO GOVERNOR’S AWARD FOR WORKSITE WELLNESS – 2016
NACHC GOLD LEVEL ADVOCACY CENTER OF EXCELLENCE – 2018, 2016 – 2017
TOP TEN BEST COMPANIES TO WORK FOR IN COLORADO – 2015
Under the general direction of the Revenue Cycle Manager, the Front Desk Supervisor is responsible for all functions of the clinic Front Office Staff. It is the responsibility of this position to ensure the accuracy and timeless of entry of all charges and payments made to patient accounts processed through the electronic billing system (EPM). This position will work as the liaison with the Billing Supervisor and Billing Coordinators in the coordination of successful completion of the billing cycle for all patient medical visits. In addition; this position serves as a resource to other clinical staff regarding billing and collection methods and will do so in compliance with all Fiscal/Accounting policies and procedures.
1. Embrace the mission, vision and Six Principles of the Board of Directors of Mountain Family Health Centers
A. Personnel Management
1. Hire, train and evaluate personnel identified above. Develop and maintain a competent and efficient staff. Coach employees to achieve success.
2. Establish and oversee work assignments and scheduling of staff. Establish productivity and work performance standards and implement monitoring mechanisms to ensure these standards are met.
3. Analyze staffing needs and assign personnel as appropriate in his/her Department.
4. Counsel and discipline staff as appropriate, within the policy guidelines set by Human Resources.
5. Train staff on new procedures and agency reporting requirements as they develop. Ensure that staff is following policies and procedures appropriately
6. Conducts team meetings when necessary and appropriate. Participates on committees as requested.
B. Management of Patient Information
1. Reviews daily charges and transactions for accuracy and completeness. Posts batches on a timely basis.
2. Oversee the new patient enrollment process it ensure accuracy and completeness.
3. Manages reasonable assurances and efficacy of Third Party payer information.
4. Identify processes to review and update patient account information for completion and accuracy.
5. Attends education/training or read postings to keep up-to-date with the latest information regarding state and federal regulations for patient collections and billing requirements.
C. Management of Payment Processing and Collections
1. Responsible for printing, reviewing and mailing patient statements on a monthly basis.
2. Resolves patient complaints/questions. Assure patient satisfaction with the Patient Service and collections processes.
3. Review account balances over 90 days and takes appropriate action based on company procedures.
A. Education or Formal Training & Experience:
a. Associates Degree or two – four years related experience.
b. Working knowledge of Medical coding for a primary care family practice.
c. Strong customer service background/training.
d. Bilingual Required.
B. Knowledge, Skill & Ability: (include materials and equipment directly used)
a. Knowledge of medical terminology.
b. Knowledge of data processing procedures and concepts.
c. Knowledge of government, legal and regulatory provisions related to accounting activities.
d. Good math skills required. Experience with 10-key by touch.
e. Ability to work well with minimal supervision.
f. Ability to organize, prioritize and problem-solve.
g. Ability to establish and maintain effective working relationships with patients, staff team members and insurance entities.
h. Ability to work under pressure in a fast-paced environment.
C. Physical Requirements and Workplace Environment:
a. Ability to lift, carry, push and pull up to 25 pounds.
b. Ability to use routine office equipment such as computer and telephone.
c. Ability to comprehend both oral and written communications.
d. Ability to understand verbal communication and instruction, exchange verbal information and to present information verbally.
e. OSHA Classification is category III: Tasks in which the normal work routine never involves exposure to blood, body fluids or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed.
f. HIPAA Classification: Restricted Access: A workforce member with restricted access will have limited access to a patient’s protected health information as described in the workforce directory and as needed to perform his or her job duties. A workforce member in this category may not access or use a patient’s entire medical record, except when the access or use is specifically identified in the directory or in a Health Center policy and procedure as the amount that is reasonably necessary to perform the member’s job duties.