Full Job Description
Job Summary The Cryo-Electron Microscopy Facility has an immediate opening for a Technical Support Specialist II. We seek an energetic, technically inclined applicant who is excited about working with high-end instruments. Previous experience with electron microscopes, or other imaging instruments, is preferred, but not required. Training will be provided for all necessary tasks.
Experience and Education High school graduation or GED equivalent and five (5) years experience in computer environment including at least three (3) years of experience providing technical computer support to customers.
If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B. Preferred Qualifications Enthusiastic and motivated to learn new skills and technologies, and to take on new challenges. Technical inclination and experience handling technical instruments. Additional experience with optical instruments is a benefit, but not required. Excellent team player, enjoying an open, collaborative and mutually respectful team environment. Excellent communication and interpersonal skills, and enjoy interacting with various users/collaborators, as well as equipment service engineers. Flexible schedule and comfortable with occasional after-hours work to assist users and when technical issues arise. Ability to follow established protocols to perform a variety of tasks, and comply fully with all health and safety regulations and requirements at the Facility and UTSW. Physical requirements: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects. Job Duties Assist the facility manager with the daily operation of the Cryo-EM Facility. Assist with installing, maintaining, operating and troubleshooting high-end cryo-electron microscopes and associated equipment. Monitor and troubleshoot the environmental conditions and facility space. Help maintain logbooks, online sign-up, charge recovery system, and other administrative tasks, including ordering supplies and submitting work orders for minor repairs, maintenance and improvements to the facility. Interact closely with equipment service engineers and UTSW facilities. Assist users with tasks including sample handling (loading, unloading, storage), data transfer, troubleshooting minor instrument issues and alerting the facility manager when major technical problems occur. Professionally interact with UTSW faculty and staff, and participate occasionally in community and scholastic outreach, e.g. by helping lead tours of the facility. Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion/ .