Fraud Operations Specialist (Remote)

Gametime United, Inc. - Remote3.2

Full-time$20 an hour
EducationSkillsBenefits
Live experiences help cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

Position:
We are looking for a detail oriented, self-motivated, and hardworking Fraud Operations Specialist to join our team in order to minimize fraud on our platform while maintaining a quick and seamless experiences for all genuine Gametime customers. As an integral member of the Trust and Safety team, you will be responsible for dynamically identifying and stopping fraud, making logic based decisions to ensure that all genuine purchases occur, and working with cross-functional internal operations teams to maintain the integrity of the Gametime marketplace.

Hours:
This is a full time (40 hours per week) work from home role that will work Thursday-Monday 8:30AM-5:30PM PST or Friday- Tuesday 1:00PM-9:00PM PST. The Trust and Safety team works 365 days per year including all major holidays.

What you'll do / own:
Investigate complex situations and potential fraud surfaced in high volume queues.
Evaluate escalations from cross functional teams and take appropriate actions to investigate and resolve issues.
Identify fraud trends or product vulnerabilities and escalate to T&S manager.
Maintain high levels of confidentiality while performing investigations.
Research credit card disputes and build dispute cases to avoid unwarranted losses

Our ideal candidate:
1 – 2 years of previous fraud/risk analysis required
Bachelor’s Degree
Strong communication and analytical skills
Firm decision making ability
Ability to prioritize on the fly
Organized and methodical thinker
Quick learner and self-starter with a very strong attention to detail
Strong communication skills
High level problem solving and analytical skills
SQL experience a plus

What we can offer:
$20 per hour and equity package.
Monthly Gametime credits for any event ($1,200/yr)
Medical, dental, & vision insurance
Life insurance and disability benefits
401K, pre-tax saving programs

Currently looking for agents in the following markets:
Alaska
Arizona
Colorado
Hawaii
Michigan
New Mexico
Ohio
Oklahoma
Oregon
Tennessee
Utah
Washington
New York
Washington D.C.
Virginia
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