Admissions Counselor
Regis University
R003177
Northwest Denver Campus
Position Type:
Staff
Scheduled Weekly Hours:
40
Requested Start Date for this Position:
02/15/2023 - 1 month ago
Campus Location:
Northwest Denver Campus
Full-time or Part-time:
Full time
Job Summary:
Under the supervision of the Director, Center for Enrollment Engagement, the Admissions Counselor is a new student recruiter with a primary emphasis on building relationships from inquiry to application. The Admissions Counselor is responsible for day-to-day activities ensuring the enrollment of new students into Regis University. The Admissions Counselor is accountable for his/her performance and achievement of outbound phone call activity and application goals, as well as contribution to overall University and team enrollment goals.
The Admissions Counselor serves as a member of Regis University Admissions, working both collaboratively and independently to cultivate new student enrollment across all Regis University colleges and academic programs. The Admissions Counselor must engage in the mission, vision and values of Regis University Admissions and contribute to its culture of service. The Admissions Counselor is required to maintain current with contemporary admissions practices and familiarity with best practice admissions communication technologies. The Admissions Counselor is expected to maintain professional and collaborative relationships with other university constituents.
Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.
Take a moment to consider our Total Rewards package:
- A generous tuition benefit for employees, spouses, and dependents
- Paid Mission leave to give employees time to volunteer in the community
- Options for flexible work
- Additional time off each year when the University closes for Winter Break
- Medical, dental, and vision insurance
Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application and requested documents by logging into Workday. Click on the Career Worklet and access the internal site.
Major Duties and Responsibilities:
New Student Recruitment and Enrollment Management - 85%
Recruit for program and/or territory assignments to ensure effective enrollment of targeted new students. Execute best practice relationship building and decision making with student leads, and maintain accurate and complete records within Customer Relationship Management (CRM) system. Utilize CRM to effectively manage enrollment and make strategic, data-driven decisions on measurable admissions activities in order to achieve annual enrollment goals. Participate in events and activities, both on and off campus.
Maintain, report, and recommend changes to Regis University Admissions policies and procedures to ensure effective admissions practices that meet the needs and standards of both new students and the university. Analyze data and statistics to identify trends/patterns that impact admissions.
Collaborate with Associate/Assistant Directors to develop and execute outreach and communication plans specific to territory/program/targeted audiences, aligned with Regis University strategic enrollment goals and forward-thinking admissions practice. Assist in developing new target markets and develop strategies to increase enrollment.
Maintain relationships with appropriate campus constituents, acting as primary liaisons to key departments and off campus referral sources. Develop and maintain working relationships with industry professionals and maintain current knowledge of contemporary higher education enrollment management.
Professional Development-10%
Ensure optimal self-performance with the ability to achieve both qualitative and quantitative expectations. Participate and engage in training and staff development activities. Demonstrate ongoing learning and process improvement of key job functions, including but not limited to, product knowledge, influential sales tactics, efficient use of technology and excellent customer service. Be accountable for ensuring the attainment of recruitment and enrollment goals that directly impact the generation of revenue for the university. Align all activities with Regis University mission and values.
Other - 5%
Serve as a critical thinking member of the Regis University Admissions team. Serve as a liaison between Admissions and other university departments and committees as assigned. Perform other duties as requested by the Regis University Admissions leadership team. Perform related duties as necessary to support the Regis mission, including clear articulation of the benefits of a Jesuit education.
DECISION MAKING: (Level of difficulty or intensity of the mental process and is it routine or non-routine.)
This is a first level territory manager position with significant opportunities for independent analysis and decision making on a wide range of issues from the straight forward to the highly complex. It requires creativity, vision, and knowledge of the field, organizational skill, and the ability to anticipate consequence of actions.
COMMUNICATION: (Interpersonal level of communication, e.g., factual, interpretative, motivational.)
The position requires exceptional oral and written communication skills. The Admissions Counselor will work closely with the leadership team, other administrators, faculty and staff of the Regis community and also with prospective students, family members, alumni, and friends of the university. The Admissions Counselor will also interact with high-level professionals in the community.
The Admissions Counselor must be able to give directions clearly and communicate information and concepts effectively. The Admissions Counselor should also have skill in conflict resolution and negotiation. The position requires a professional appearance and manner, tact, diplomacy, and the ability to handle multiple tasks concurrently. It also requires a high level of self-direction and motivation.
RESULTS of ACTIONS: (Impact of results on the department/Regis.)
This position is critical to the success of the university. Actions have a direct impact on the continued growth and viability of the university and on future directions. Failure to perform effectively could result in lower student enrollments, which can have a multi-year fiscal impact.
MINIMUM REQUIREMENTS:
Education:
Bachelor's degree, from an accredited institution of higher education preferred.
Experience:
Higher education recruiting and/or marketing/sales experience preferred.
The following skills, abilities and physical requirements can be performed with or without accommodation.
Skills:
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Knowledge:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government - General knowledge of relevant laws and government regulations.
Mathematics - A working knowledge of quantitative skills and their application.
Abilities:
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Speech Recognition - The ability to identify and understand the speech of another person.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning - The ability to apply general rules to specific problems to reach a logical conclusion.
Ability to negotiate and manage conflict/dispute resolution processes.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Diversity and Inclusion - Ability to create and maintain an atmosphere of inclusive excellence that celebrates our diverse backgrounds, beliefs, and perspectives.
WORKING CONDITIONS:
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work, as well as some local, regional, and/or national travel.
Other Requirements:
A valid driver's license with authorization as a university-approved driver and the ability to travel and work nights and weekends as necessary.
To view our Benefits Guide use either the link or the web address below.
Benefits Guide - Fiscal Year 22-23 or
https://www.regis.edu/_documents/about/offices-and-services/human-resources/regis-university-employee-benefits-guide.pdf
Pay Rate:
$20.19 / hour commensurate with qualifications.
To apply, visit https://regis.wd5.myworkdayjobs.com/en-US/RegisUniversity/job/Northwest-Denver-Campus/Admissions-Counselor_R003177.
Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: "How ought we to live?" Regis University's Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.
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