What you’ll be doing...
Verizon Connect Job Description Template
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
What we’re looking for...
What you’ll be doing…
Verizon Connect is looking for a well-rounded individual who is capable of managing small to medium change requests or projects to completion. This individual will be responsible for internal Salesforce requests across multiple departments. They need to have the ability to understand the IT systems landscape, and implement solutions that fit in to that landscape. This person will be interacting with all levels of the organization and must have good written and interpersonal communication skills. They will have a strong working relationship with both business owners and the Salesforce team. They need to be able to document end user requirements, communicate those requirements, develop and execute them.
Daily administration and support of Salesforce including security, sharing rules, profiles, roles, groups, custom objects, fields, record types, page layouts and validation rules.
Triage and manage day-to-day Salesforce related help desk tickets (approximately 50-75 tickets per week OR 2,000+ tickets per year).
Aggressively meet case milestones.
Address any feedback issues from end user expectations.
Setup new users based on Roles and Profiles.
Deactivate Users as requested.
Develop and create customized views, reports and dashboards in Salesforce.
Test and deploy customizations and new functionality in sandbox test environments and migrate or implement in production while adhering to change management policies.
Prepare data files and uploads data into Salesforce using API data loader and 3rd party tools such as CRMfusion’s DemandTools.
Collaborate with Salesforce team to execute solutions.
Manage weekly action items.
What we’re looking for...
You’ll need to have:
Bachelor’s Degree, or equivalent (Preferred: Bachelor’s Degree in Computer Information Systems or MIS).
1-2 Years experience in Systems Administration (Preferred: 1-2 Years experience as a Salesforce Administrator).
Hands on with Salesforce Sales Cloud or Service Cloud.
Confident understanding of Salesforce reporting.
Confident understanding in using Salesforce View and Report logic criteria.
Confident in manipulating data while understanding related object/field functions.
Experience training new users on Force.com platform.
Hands on writing Salesforce Validation, Workflow and Process Builder rules.
Strong writing, presentation, communication and organization skills.
Strong ability to analyze and problem solve.
Ability to work well with team members, customers, and contractors is essential.
Flexible schedule availability to work evenings and weekends.
Ability to Travel up to 25%.
Even better if you have:
Salesforce Certification, or committed intention to get certified within first 12 months of job.
Experience with any of the following applications is a plus:
Keywords: Telematics, Fleetmatics, Telogis, Skyward, SFDC, Salesforce, Salesforce.com, Administration
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.